Jakson Wilson
Networking Specialist
Gainesville,GA
Summary
Experienced Network and MSP Technician with a demonstrated history of working in the information technology industry.
Skilled in Networking, Administration, Windows Server, Hardware, and Software.
Strong technology, media, and communication professional with an
Associate's degree and technical certificate focused in Networking from Lanier Technical College.
Overview
3
3
Certifications
2
2
years of post-secondary education
6
6
years of professional experience
Work History
MSP Technician (Full-time)
Answered By Geeks
Gainesville, GA
09.2019 - Current
- Managed and configured while providing support for networks, servers, encryption, DNS / web / email filtering, hosted exchange mailboxes, antivirus platforms, virtualization platforms, end-user devices, and software for over 20 businesses in a wide range of different industries.
- Performed day-to-day LAN and WAN administration, maintenance and support for Fortinet, Ubiquiti, and Cisco technologies.
- Configured networks for smooth, reliable operation to meet businesses processes and objectives.
- Managed physical, cloud hosted, virtual, and software firewalls to meet businesses software and remote work requirements.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Deployed antivirus, security solutions, software, and plug-ins through windows domain environments and other off-site hosted platforms.
- Provided new and improved network, software, and STaaS solutions for medical practices while retaining medical compliances.
- Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers and directory services security.
- Self-managed, prioritized, and supported tier 1-3 for on-site, tickets, and phone support for over 20 businesses.
- Provided businesses with solutions that meet their operating requirements.
- Supervised and trained new technicians.
Network Technician (Contract)
Boehringer Ingelheim
Multiple Areas, GA
03.2019 - 07.2021
- Configured and maintained Cisco routers and switches.
- Reorganized MDFs & IDFs to meet new company fiber optic, RJ-45, and RJ-11 wiring standards.
- Managed and supervised external vendors and outdoor wiring contractors.
- Documented multiple project changes.
Technology Assistant (Contract)
Forsyth County Schools
Forsyth County, GA
01.2018 - 09.2018
- Installed and patched Extreme Networks (need to get a copy of original contract to see if I'm allowed to publish technologies) access points at all 38 schools.
- Installed and configured VoIP phones and printers on different VLANs.
- Helped run fiber optic lines from MDFs to outdoor trailer classrooms.
- Installed school system images via PXE boot.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Repaired HP / chromebook desktops and laptops.
Field & Gym Supervisor
Hall County Parks & Leisure
Hall County, GA
08.2016 - 03.2018
• Setup game-clock equipment, baseball fields, basketball goals, etc.
• Supervised umpires and referees to maintain the rules of baseball and basketball
• Filled in for umpires and referees when one or more did not show up
• Handled hostile situations between umpires / referees, coaches, parents / spectators, and players
Education
Associate of Applied Science - Network And System Administration
08.2016 - 12.2018
- Honor Roll: Fall 2017 and Spring 2018
- A course with a mix computer concepts, hardware installation/maintenance, operating systems concepts, networking fundamentals, cisco intro, and windows server classes that prepares students with the skills needed to perform business/enterprise network and server configuration/troubleshooting
Skills
UniFi Routing, Switching, and Wireless
Fortinet Routing & Switching
Cisco Routing & Switching
Network Administration
Internet Protocol Suite (TCP/IP)
Wide Area Network (WAN)
Quality of Service (QoS)
Open Shortest Path First (OSPF)
Border Gateway Protocol (BGP)
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Virtual Private Network (VPN)
Voice over IP (VoIP)
Virtualization
Disaster Recovery
Print Management
Cisco IOS
VMWare ESXi
Windows Server & System Administration
Hyper-V
Active Directory
Group Policy
Server & Computer Hardware
OS X
IEEE 80211
Subnetting
Transmission Control Protocol (TCP)
User Datagram Protocol (UDP)
Network Address Translation (NAT)
Port Address Translation (PAT)
Local Area Network (LAN)
Virtual Local Area Network (VLAN) & 8021q
Wireless Point to Point
Access Points
Office 365 Administration
Enterprise Anti-Virus Administration
Prioritizing
Ticketing Systems
Troubleshooting
Time Management
Written/Verbal Communication
Project Management
Certification
PC Repair & Network Technician - Lanier Technical College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Background
• Effective communicating skills with both technical and nontechnical users
• Exceeded hardware repair rates and software related problems to a large scale of different end user machines
• Imaged Windows 10 Education Edition OS on laptops in an effective amount of time to help deploy new systems for multiple schools staff
• Deployed Extreme Networks wireless access points with a relatively small team for one of Georgia’s largest public school districts in an efficient amount of time to help lower cost of a new network infrastructure and meet new IoT demands
• Documented access point patch locations, from MDFs and IDFs to switches, patch panels, rooms, and outlets/biscuit jacks
• Assisted in running fiber optic lines across from school buildings to their trailer sites
• Detailed the required neatness of network equipment and infrastructure needed to meet new company standards
• Configured Cisco, Fortinet, and UniFi routers and switches with blank and scripted configurations as needed for new and upgraded network infrastructure implementations
• Individually managed over 20 businesses for a small-sized managed service provider and managed all clients (business and residential) while being the only technician for a four month period
• Conducted cost analysis for servers, network appliances, computers, and software to businesses and medical practices
Timeline
MSP Technician (Full-time) - Answered By Geeks
09.2019 - Current
Network Technician (Contract) - Boehringer Ingelheim
03.2019 - 07.2021
PC Repair & Network Technician - Lanier Technical College
05-2018
Technology Assistant (Contract) - Forsyth County Schools
01.2018 - 09.2018
Field & Gym Supervisor - Hall County Parks & Leisure
08.2016 - 03.2018
Lanier Technical College - Associate of Applied Science, Network And System Administration
08.2016 - 12.2018
Graphic Design & Illustration using Adobe Illustrator® - Adobe
04-2016
Visual Communication using Adobe Photoshop® - Adobe
04-2016