Jakub Lape-Wood
Loveland,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. While being able to build professional and friendly relationships.
Overview
9
9
years of professional experience
Work History
Support Specialist
Cluster Systems
01.2023 - Current
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Worked with Sales team to give in depth demos of Cluster.
- Traveled around the states implementing Cluster Systems at various types of restaurants.
- Enhanced user experience by training them on all of the unique features provided.
Assistant Golf Professional
Stonehenge Golf Club
01.2022 - 12.2023
- Improved member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted manager with making purchases for club pro shop.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
- Boosted tournament participation with proactive promotion, registration, and organization efforts.
- Mentored new staff members on club policies, procedures, and best practices to enhance overall team performance.
- Cultivated a welcoming atmosphere by organizing social events and fostering positive relationships among members.
Golf Cart Staff Member
Zollner Golf Course
08.2015 - 06.2019
- Enhanced customer satisfaction by providing friendly and efficient service in golf cart rentals and returns.
- Ensured the safety of patrons by performing regular maintenance checks on all golf carts, promptly addressing any issues.
- Facilitated seamless communication between staff members, pro shop, and other departments for optimal operations.
- Contributed to a welcoming environment, maintaining clean and well-presented facilities for guests'' enjoyment.
Bag Boy
Morris Park Country Club
06.2016 - 08.2018
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
- Enhanced course efficiency by maintaining clean, organized, and fully-stocked golf cart stations.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Provided valuable support during tournaments, ensuring smooth operations throughout events.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
Education
Bachelor of Science - Professional Golf Management
Trine University
Angola, IN08.2019
Skills
- Data Collection
- Call Management
- Customer Relationship Management
- Event Planning
- Cart maintenance
- POS systems proficiency
- Scoring
- Regripping
- Interpersonal Relations
- Handicap system understanding
- Membership engagement
- Junior golf development
Timeline
Support Specialist
Cluster Systems
01.2023 - Current
Assistant Golf Professional
Stonehenge Golf Club
01.2022 - 12.2023
Bag Boy
Morris Park Country Club
06.2016 - 08.2018
Golf Cart Staff Member
Zollner Golf Course
08.2015 - 06.2019
Bachelor of Science - Professional Golf Management
Trine University