Jakub Pieta

Answer and Assist Residents with Concerns

• Responded to residents’ phone calls, texts, and emails, providing accurate information and professional guidance.

• Handled 25+ daily inquiries while maintaining clear communication and strong customer service.

Take Police Desk Reports

• Completed detailed reports for incidents including car accidents, hit-and-runs, identity theft, lost property, and fraud/scam complaints.

• Processed 25–35 reports monthly with accuracy, timeliness, and compliance with departmental standards.

Dispatch Station Calls

• Relayed resident requests for service to police officers, acting as a communication link between the public and officers.

• Coordinated large-scale road safety operations with Public Works and assisted in removing debris and large branches from roadways.

Handle Animal-Related Calls for Service

• Responded to animal-related calls, from stray pickups to transporting animals to the shelter facility.

• Maintained accurate animal records to ensure accountability and proper care.

• Safely handled aggressive animals, demonstrating patience and situational awareness.

Assist with Administrative Duties

• Reviewed reports and corrected errors to reduce inaccuracies in submitted cases.

• Ensured all documentation was completed correctly and efficiently, supporting smooth department operations.

Public Safety and Facility Duties

• Directed traffic during large community events: Managed traffic flow and crowd movement at parades, festivals, and other city-wide gatherings. Worked in coordination with sworn officers to ensure pedestrian safety, reduce congestion, and provide clear directions to motorists. This required strong situational awareness, quick decision-making, and the ability to remain calm under pressure.

• Performed prisoner well-being checks: Conducted safety checks on prisoners in holding cells every 30 minutes throughout shifts. Ensured detainees’ health and security were maintained, documented compliance with departmental policies, and promptly reported any medical or behavioral concerns. These checks helped prevent incidents and upheld the department’s duty of care.

Ordering, Sales, and Inventory Strategy

• Assisted with ordering products, managing daily sales strategies, and ensuring inventory levels matched projected demand. Balanced efficiency with accuracy to minimize waste while keeping up with customer demand.

• Prepared products for the department by reviewing expected sales sheets each day, ensuring the right quantities were available.

High-Volume Food Preparation

• Rolled out over 200 pizza crusts in a single shift, completing the task quickly and consistently. Recognized by supervisors for efficiency, accuracy, and speed compared to peers.

• Operated and maintained food preparation equipment, sanitizing and cleaning all machines and tools during closing shifts to meet strict food safety standards.

Teamwork and Communication

• Communicated hourly sales plans with team members to keep workflow efficient and coordinated.

• Supported coworkers during peak rushes by balancing my own workload with assisting others in need, helping maintain smooth operations during busy hours.

Customer Service and Quality Control

• Ensured food products met Costco’s high standards by carefully maintaining and monitoring food temperatures throughout shifts.

• Provided prompt, friendly service to members while keeping the food court area organized, clean, and stocked.

Customer Service and Conflict Resolution

• Provided direct assistance to customers with problems or concerns, ensuring issues were resolved quickly and customers left satisfied.

• De-escalated situations with frustrated customers by listening, addressing complaints, and providing fair solutions, which improved overall guest satisfaction scores.

Team Leadership and Crew Management

• Supervised and directed a crew of 15 employees during high-volume shifts, ensuring smooth operations and consistent performance.

• Strategically assigned team members to positions based on individual strengths, increasing efficiency and boosting productivity.

• Maintained motivation and team morale during busy periods, which helped rank the store in the top 5 performing McDonald’s locations in the area.

Operational Efficiency and Productivity

• Oversaw cash registers to ensure accuracy, reduce errors, and minimize money lost during shifts.

• Helped serve over 1,700 customers per day by maintaining order flow and ensuring food was delivered within 45 seconds from order to sale.

• Coordinated kitchen and front-end staff to streamline service, resulting in a measurable increase of 15% in sales during peak times.

Training and Development

• Trained new employees on McDonald’s service standards, safety procedures, and food preparation guidelines.

• Provided ongoing coaching to team members to enhance performance, reduce errors, and maintain consistent service quality.