Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jakub Polak

Richmondville,NY

Summary

Corrections professional committed to high standards and achieving results. Extensive experience in maintaining security, managing inmate behavior, and ensuring regulatory compliance. Known for strong team collaboration and adaptability in dynamic settings. Excellent communication and problem-solving skills valued by employers.


Overview

12
12
years of professional experience

Work History

Corrections Officer

NYSDOCCS
07.2015 - Current
  • Supervised inmate activities and ensured compliance with facility rules and regulations.
  • Conducted regular inspections of inmate living areas to maintain safety and security standards.
  • Collaborated with mental health professionals to address inmate behavioral issues effectively.
  • Trained new officers on safety protocols, emergency procedures, and operational guidelines.
  • Prepared detailed reports on incidents, inmate behavior, and disciplinary actions taken.
  • Enhanced facility safety through diligent monitoring of security systems and regular inspections of cells and common areas.

Tech Support Agent

Tech Studios
12.2013 - 07.2015
  • Resolved technical issues across various software applications, enhancing user satisfaction.
  • Provided timely support for hardware malfunctions, reducing downtime for end-users.
  • Documented troubleshooting procedures and solutions in knowledge base for future reference.
  • Collaborated with cross-functional teams to identify recurring issues and implement preventive measures.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Developed training materials that improved onboarding efficiency for new hires in technical support roles.

Education

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice
New York, NY
05-2015

Skills

  • Verbal communication
  • Security procedures
  • Emergency response
  • Leadership qualities
  • Integrity and honesty
  • De-escalation techniques
  • Policy enforcement
  • Attention to detail

Languages

Polish
Full Professional

Timeline

Corrections Officer

NYSDOCCS
07.2015 - Current

Tech Support Agent

Tech Studios
12.2013 - 07.2015

Bachelor of Arts - Forensic Psychology

John Jay College of Criminal Justice

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