Jakwon McQueen
Philadelphia,PA
Summary
Highly self-motivated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Package Delivery Driver
Amazon
03.2024 - Current
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Package Delivery Driver
UPS
02.2023 - 02.2024
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
- Completed on-time deliveries by choosing best and most efficient routes.
Professional Mover
All Good San Diego Moving
01.2022 - 10.2022
- Ensured timely completion of moving projects by effectively managing time and resources.
- Assisted in the disassembly and reassembly of furniture, ensuring all items were properly protected during transport.
- Contributed to positive company reputation by providing exceptional customer service at all times.
- Maintained a clean work environment, disposing of waste materials responsibly after each move.
- Consistently met deadlines for moving projects by working efficiently under pressure without sacrificing quality or safety standards.
Materials Handler
Allied Universal - Father Joes Village Security
02.2019 - 12.2021
- Inbound and Outbound calls/ Knowledge of radio codes.
- Key Control
- Document GARS
- Operate doors/ garage gates
- Direct service for clients, staff, and vendors for immediate assistance.
- Operated equipment while observing standard safety procedures.
Call Center Agent
Telepoint Communications
09.2017 - 12.2018
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Exhibiting high quality customer service skills responding back to customers in a timely efficient manor checking credit scores and more.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Assisted in training new hires, sharing industry insights and tips for success in the call center environment.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Outside Sales Representative
Slomin's
06.2016 - 09.2017
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
- Exceeded monthly sales targets and quotas consistently.
Custodian
Kelly Services
06.2015 - 08.2016
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Checked in and stocked inventory throughout facility.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Intern
LOCAL 98 ELECTRIC COMPANY
05.2014 - 06.2015
- Sorted and organized files, spreadsheets, and reports.
- Gathered, organized and input information into digital database.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Interacted with customers by phone, email, or in-person to provide information.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
University of Lock Haven
06.2017
High School Diploma -
HIGH SCHOOL DIPLOMA
06.2016
Skills
- Strong analytical, communication, and organizational skills
- Hardworking
- Team Building & Leadership Experience
- Advanced Customer Service Skills
- Problem Solving Abilities
- Interpersonal Skills
- Strong Critical Thinking Skills
- Self-Motivated
- Reliable
- Time Management Skills
- Adaptability
- Inventory Management
References
Available upon request
Timeline
Package Delivery Driver
Amazon
03.2024 - Current
Package Delivery Driver
UPS
02.2023 - 02.2024
Professional Mover
All Good San Diego Moving
01.2022 - 10.2022
Materials Handler
Allied Universal - Father Joes Village Security
02.2019 - 12.2021
Call Center Agent
Telepoint Communications
09.2017 - 12.2018
Outside Sales Representative
Slomin's
06.2016 - 09.2017
Custodian
Kelly Services
06.2015 - 08.2016
Intern
LOCAL 98 ELECTRIC COMPANY
05.2014 - 06.2015
University of Lock Haven
High School Diploma -
HIGH SCHOOL DIPLOMA