Jakyia Royster
Suwanee,GA
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
7
7
years of professional experience
Work History
Lead Teacher
Prescolaire Early Learning Academy
08.2023 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Provided a safe and positive environment for children within a 1:8 teacher student ratio.
Patient Service Representative
Ascension
02.2022 - 07.2023
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed approximately 95 incoming calls per day from Patients.
Centralized Scheduler
Atlantic Health System
09.2021 - 01.2022
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Maintained accurate records of patient information, updating databases as needed to ensure seamless communication between departments.
- Developed strong relationships with insurance providers, verifying coverage details and obtaining necessary authorizations for medical procedures.
- Managed approximately 130 incoming and outgoing calls a day.
Certified Nursing Assistant/Nurse, Mother-Baby Unit
HackensackUMC
05.2019 - 09.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted approximately 13 patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Youth Development Coordinator
Boys & Girls Club
04.2017 - 05.2020
- Developed comprehensive youth development plans tailored to individual needs, addressing academic support, social-emotional well-being, and career readiness.
- Managed 16 kids at a time.
- Provided ongoing mentorship to youths facing challenges in their personal lives or academic performance.
- Supported staff professional development through ongoing training opportunities, performance evaluations, and growth-oriented feedback.
- Optimized program retention rates by addressing any concerns or challenges faced by participants in a timely manner.
- Exposed youths to variety of sports activities and encouraged participation.
Education
Certified Nurse Assistant -
Eastwick College
Hackensack, NJ01.2011
High School Diploma -
Paterson Catholic High School
Paterson, NJ 06.2008
Skills
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- HIPAA Compliance
- Appointment Scheduling
- Data entry proficiency
- Deadline-oriented
- Patient Care
- Reliable team player
- Direct Patient Care
- Youth engagement
- Cultural Competency
Timeline
Lead Teacher
Prescolaire Early Learning Academy
08.2023 - Current
Patient Service Representative
Ascension
02.2022 - 07.2023
Centralized Scheduler
Atlantic Health System
09.2021 - 01.2022
Certified Nursing Assistant/Nurse, Mother-Baby Unit
HackensackUMC
05.2019 - 09.2021
Youth Development Coordinator
Boys & Girls Club
04.2017 - 05.2020
Certified Nurse Assistant -
Eastwick College
High School Diploma -
Paterson Catholic High School
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