Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Jakyla Payton

Collins,US

Summary

Banking professional with 7 years of experience in customer service and financial transactions, excelling in roles that require teamwork and precision. Demonstrates expertise in inventory management, risk assessment, and fraud prevention, contributing to enhanced customer satisfaction and operational efficiency. Passionate about leveraging strong problem-solving skills and digital banking solutions to drive positive client experiences and maintain high service standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Capital One
12.2023 - 03.2025
  • Resolved customer inquiries efficiently, ensuring high satisfaction rates and prompt follow-up.
  • Assist online transactions, maintain accounts, educate on financial products.
  • Process payments, credit adjustments with accuracy and security.
  • Address unauthorized transactions, billing errors, enhance trust.
  • Document interactions, follow up on unresolved cases, improve service quality.


Teller

Sunbelt Federal Credit Union
07.2021 - 12.2023
  • Processed transactions accurately and efficiently, ensuring compliance with banking regulations.
  • Managed customer inquiries, providing tailored solutions to enhance satisfaction and retention.
  • Verified identities and transaction details, preventing fraud and enhancing security.
  • Collaborated with fraud prevention team to mitigate risks effectively.
  • Assisted members with account management and online banking setup.
  • Guided members on credit union products, improving financial literacy.


Packing/Shipping

Sanderson Farms, Inc
06.2019 - 06.2021
  • Managed stock scanning and sorting for efficient workflow, enhancing order accuracy.
  • Verified inventory and invoices for compliance, ensuring product accuracy.
  • Collaborated with teams to optimize storage, expediting fulfillment processes.
  • Used tracking systems to update shipments, reducing processing errors.
  • Inspected packaging for defects, maintaining company quality standards.

Nurse’s Aide Intern

Landmark of Collins (Senior Facility)
08.2018 - 05.2019
  • Assist RNs in patient care, monitor vitals, document health data.
  • Support residents with mobility, hygiene, and medication reminders.
  • Prepare meals per dietary needs, ensuring health compliance.
  • Report health changes to nursing staff for timely intervention.
  • Maintain clean, safe environment, adhere to safety protocols.

Shift Manager

McDonald’s
08.2017 - 07.2018
  • Directed team in food prep, customer service, and cleanliness, boosting efficiency and morale.
  • Trained new hires in safety, service, and inventory, enhancing team competency.
  • Handled cash operations, ensuring accurate financial records and reporting.
  • Managed inventory and vendor coordination to maintain stock availability.
  • Addressed customer complaints, improving service quality and dining experience.

Education

Diploma -

Seminary High School
Seminary, MS
05.2019

Skills

  • Banking
  • Financial Transactions
  • Customer Service
  • Cash Handling
  • Fraud Prevention
  • Risk Assessment
  • Data Entry
  • Problem Solving
  • Team Leadership
  • Inventory Management
  • Healthcare Safety
  • Patient Care

Certification

CPR/BLS Certification

Timeline

Customer Service Representative

Capital One
12.2023 - 03.2025

Teller

Sunbelt Federal Credit Union
07.2021 - 12.2023

Packing/Shipping

Sanderson Farms, Inc
06.2019 - 06.2021

Nurse’s Aide Intern

Landmark of Collins (Senior Facility)
08.2018 - 05.2019

Shift Manager

McDonald’s
08.2017 - 07.2018

Diploma -

Seminary High School

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