Ja'Kylynn Patton
Houston,TX
Summary
Hello, I'm Ja'kylnn Patton. I'm a business management major, who's dependable and motivated Customer service representative with 4 years of retail experience in high-volume environments. Proven ability to drive sales, deliver exceptional customer service and maintain product knowledge across aviation, apparel and sporting goods. Also, effective communication skills, fast learning and the ability to adapt.
Overview
3
3
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
11.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged in training sessions to improve product knowledge and sales techniques.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Representative
Airbus Helicopters
05.2025 - 08.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Utilized customer relationship management software to track interactions and improve service delivery.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Adapted quickly to new systems and procedures, ensuring compliance with company standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Front End Associate
Walmart
05.2024 - 08.2024
- Assisted customers in locating products and provided information on promotions.
- Maintained merchandise displays, ensuring compliance with company standards.
- Operated point-of-sale systems, accurately processing transactions.
- Executed daily operational tasks while adapting to changing store demands.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Facilitated cash, check and credit transactions on cash register with 100% accuracy.
- Fostered positive shopping experience, greeting customers with smile and offering help in locating products.
Sales Associate
Dick Sporting Goods
07.2023 - 04.2024
- Assisted customers in selecting products and navigating store layout.
- Maintained knowledge of current promotions and sales to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Organized merchandise displays to optimize visibility and accessibility.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Bachelor of Science - Business Administration And Management
Texas Southern University
Houston, TX05-2028
High School Diploma -
Tupelo High School
Tupelo, MS05-2024
Skills
- Effective Communication
- Ability to remain calm under pressure
- Customer service
- Organization
- Decision making
- Critical thinking
Timeline
Sales Associate
Victoria's Secret & PINK
11.2025 - Current
Customer Service Representative
Airbus Helicopters
05.2025 - 08.2025
Front End Associate
Walmart
05.2024 - 08.2024
Sales Associate
Dick Sporting Goods
07.2023 - 04.2024
Bachelor of Science - Business Administration And Management
Texas Southern University
High School Diploma -
Tupelo High School