Jala Dillard
Grayson
Summary
.
Detail-oriented Dental Assistant with experience providing direct patient care and office management in busy dental practices. Trained in sterilization procedures and patient relations. Highly skilled in dental radiography and patient charting.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Mall of Georgia Dentistry
01.2025 - Current
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
Senior CXC
Macy's
03.2024 - Current
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
RECEPTIONIST ASSISTANT MANAGER
AUTO GLASS NOW
08.2022 - 11.2023
- Handled client inquiries, scheduled appointments, and managed client files, demonstrating excellent communication and organizational skills
- Provided support in chip repairs and taught recalibration techniques, contributing to customer satisfaction and retention
- Supervised and trained staff, fostering a positive and productive work environment
- Assisted in managing daily operations of the front desk, including overseeing reception staff, coordinating schedules, and attending to client inquiries and requests
- Provided support to the reception team by training new employees, conducting performance evaluations, and resolving any conflicts or issues
- Managed inventory and supplies for the front desk area, ensuring that all necessary items were stocked and available for staff and clients
HR RECRUITER
AMAZON
01.2021 - 08.2022
- Conducted candidate searches utilizing various recruitment methods, including online databases, networking, and job fairs, ensuring a consistent flow of qualified candidates
- Analyzed employment data and prepared reports to support HR decision-making processes
- Provided information and guidance to job applicants regarding employment policies, procedures, and benefits, ensuring a positive candidate experience
- Implemented and managed applicant tracking system to streamline the recruitment process and ensure compliance with hiring regulations
Team Lead
2TARGET
11.2019 - 01.2021
- Delivered exceptional customer service, maintaining a high satisfaction rating of 96% in customer feedback surveys
- Assisted customers with inquiries and product location, demonstrating strong interpersonal and problem-solving skills
- Supported team members in various tasks, including cash register operations, inventory management, and merchandise display, contributing to overall store
Education
Dental Assisting Diploma - Dental Hygiene
Gwinnett Technical College
Lawrenceville, GA03.2025
Diploma - undefined
Murphy Highschool
Mobile, AL05.2019
Skills
- Communication
- Dental office administration
- Problem-Solving
- Dental impressions
- X-ray technologies
Certification
Basic Dental Assisting
Radiology
Cardiopulmonary resuscitation CPR
Accomplishments
- S.W.A.T (Students Working Against Tobacco)
- NEHS (National English Honors Society)
- Learning Ambassador for Amazon
Timeline
Intern
Mall of Georgia Dentistry
01.2025 - Current
Senior CXC
Macy's
03.2024 - Current
RECEPTIONIST ASSISTANT MANAGER
AUTO GLASS NOW
08.2022 - 11.2023
HR RECRUITER
AMAZON
01.2021 - 08.2022
Team Lead
2TARGET
11.2019 - 01.2021
Diploma - undefined
Murphy Highschool
Dental Assisting Diploma - Dental Hygiene
Gwinnett Technical College
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