Jala Grace
Los Angeles,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Appointment Agent
BRIDGE CITY FIRM
USA
05.2022 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted office team by making phone calls, copies and appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
BDC Agent
Jim Hudson Toyota
COLUMBIA, SC
04.2021 - 10.2021
- Handled inbound leads via phone and internet and directed to appropriate contact.
- Worked with sales department to develop sales strategies and techniques.
- Researched and stayed current in consumer and industry trends.
- Developed sales pipeline and business opportunities through networking, cold calling and referrals.
CSR
Allied Enterprises
Columbia, SC
05.2019 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
Receptionist
DaVita
Lithonia, GA
01.2018 - 05.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
Comcast
Atlanta, GA
08.2016 - 01.2018
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Greeted customers and helped with product questions, selections and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Associate of Science -
SOUTH CARLONIA STATE UNVERSITY
Orangeburg, SC12.2022
High School Diploma -
North Springs High School
Atlanta, GA08.2014
Skills
- Call Answering and Routing
- Delivery Appointment
- Customer Complaint Resolution
- Time Management
- Clear Communication
- Overcoming Objections
- Appointment Booking
- Customer Service
- Salesforce CRM
- Customer Feedback
Timeline
Appointment Agent
BRIDGE CITY FIRM
05.2022 - Current
BDC Agent
Jim Hudson Toyota
04.2021 - 10.2021
CSR
Allied Enterprises
05.2019 - 04.2021
Receptionist
DaVita
01.2018 - 05.2019
Sales Associate
Comcast
08.2016 - 01.2018
Associate of Science -
SOUTH CARLONIA STATE UNVERSITY
High School Diploma -
North Springs High School
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