Jala Newchurch
Henrico,VA
Summary
Knowledgeable and dedicated customer service professional committed to providing high-quality service and superior guest experiences. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
4
4
years of professional experience
Work History
Store Manager
Plato’s Closet
Short Pump, VA
12.2021 - Current
- Design, formulate, and enforce policies, functions, and operational changes.
- Coordinate training activities
- Prepare special reports, review, and recommendations on purchase of new equipment.
- Maintain product quality standards
- Manage staff productivity and tasking through ResaleAi
- Meet daily and monthly sales goals
Store Manager
Sally Beauty Supply
Henrico, VA
10.2020 - 12.2021
- Ensure that store meets or exceeds sales goals by overseeing all store operations with emphasis on maintaining assigned budget, controlling expenses, growing sales, and managing inventory
- Design, formulate, and enforce policies, functions, and operational changes.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Store Manager
Sally’s Beauty Supply
Colonial Heights, VA
05.2019 - 09.2020
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Accurately processed weekly payroll
- Gathered and shared store finance information in weekly conference call
- Worked closely with store manager to assist in executing store affairs including data analyzing.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Handled customer service by dealing with complaints, organizing stock and answered customer questions
Administrative Assistant/Event Decorator
G's Florist
Lawrenceville, VA
02.2017 - 01.2018
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Composed, sent, received, and distributed correspondence through via Microsoft Outlook
- Organized and managed customer invoices and payments using paper filing and electronic filing systems
- Generated reports and typed letters utilizing Microsoft programs, including Word
- Demonstrated meticulous note taking skills
- Maintained strong typing speeds with high degree of accuracy on daily basis
Education
Bachelor of Science - Anthropology
Southern New Hampshire University
Hooksett, NH12.2023
Associate of Science -
Richard Bland College
Petersburg, VA2018
High School Diploma -
Brunswick High School
Lawrenceville, VA2018
Career Studies Certificate - Engineering Technology
Southside Virginia Community College
Alberta, VA2017
Skills
- Effective Communication
- Time Management
- Multi-tasker
- Self-motivated
- Team Player
- Office administration
- Organization
- Goals and Performance
Timeline
Store Manager
Plato’s Closet
12.2021 - Current
Store Manager
Sally Beauty Supply
10.2020 - 12.2021
Assistant Store Manager
Sally’s Beauty Supply
05.2019 - 09.2020
Administrative Assistant/Event Decorator
G's Florist
02.2017 - 01.2018
Bachelor of Science - Anthropology
Southern New Hampshire University
Associate of Science -
Richard Bland College
High School Diploma -
Brunswick High School
Career Studies Certificate - Engineering Technology
Southside Virginia Community College
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