Jala Williams
Colorado Springs,CO
Summary
Certified and compassionate phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
UCHealth Memorial Hospital
Colorado Springs, CO
09.2024 - Current
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Ensured compliance with federal regulations governing laboratory procedures.
- Educated patients on proper blood draw techniques.
- Maintained a clean, safe, and organized work environment.
- Performed quality control tests on collected specimens.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Calibrated equipment according to manufacturer specifications.
- Adhered to HIPAA guidelines regarding patient privacy.
- Responded quickly and effectively to emergency situations.
- Provided assistance to clinical staff during patient visits.
- Assisted in the training of new phlebotomists.
- Prepared specimens for transport to external laboratories.
- Performed venipuncture and other blood collection procedures according to established standards.
- Processed samples accurately and efficiently.
- Provided excellent customer service while interacting with patients.
- Maintained accurate records of collected specimens and test results.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Documented patient information into electronic medical records system.
- Verified patient information prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Participated in continuing education to stay current with phlebotomy practices.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Conducted various blood tests and updated results into paper and electronic charts.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
Volunteer Coordinator
Army Community Service
Fayetteville, NC
01.2023 - 11.2023
- Organized training programs for volunteers.
- Ensured proper recognition of volunteer efforts through awards, certificates.
- Provided guidance on how to best utilize available resources in order to maximize the impact of volunteer work.
- Worked closely with staff members to ensure that tasks were delegated appropriately to volunteers.
- Assisted in developing strategies to increase community engagement with the organization's mission.
- Collaborated with local partners and stakeholders on outreach initiatives.
- Supervised social media accounts related to volunteering activities.
Pet Handler
Fayetteville Pet Resort
Fayetteville, NC
02.2020 - 01.2021
- Provided daily care and exercise to a variety of pets, including cats, dogs, birds, reptiles and small mammals.
- Ensured the safety of all animals in my care while providing positive reinforcement techniques when handling them.
- Maintained detailed records of pet health and behavior for owners.
- Cleaned cages and litter boxes on a regular basis to ensure proper sanitation standards were met.
- Administered medications as prescribed by veterinarians for sick or injured animals.
- Educated pet owners on proper nutrition requirements based on species type.
- Managed boarding facilities by monitoring animal activity throughout the day.
- Inspected crates regularly for any signs of damage or wear-and-tear that may need repairs.
- Conducted regular inspections of kennels to ensure they met all state regulations.
- Scheduled dog walking services and collected payments from pet owners.
Pharmacy Assistant/ Designated Hitter
Walgreens
Chicago, IL
01.2018 - 11.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Education
Certification Phlebotomy Tech Training -
Phlebotomy Training Specialist
Colorado Springs, CO10-2024
Certification Sterile Processing Tech -
Penn Foster Career School
Scranton, PA02-2024
Clinical Medical Assistant with Obstetrics And Gynecology Specialization Training Prog -
Texas A&M University - Texarkana
Texarkana, TX02-2023
Some College (No Degree) - Animal Sciences
Michigan State University
East Lansing, MI12-2020
High School Diploma -
North Lawndale College Prep
Chicago, IL05-2019
Skills
- Opportunity Identification
- Program Publicity
- Organizing Fundraising Activities
- Community and Public Relations
- Recruitment planning
- Delegating Work
- Verifying orders
- Interpreting orders
- Ordering and stocking medications
- Processing payments
- Submitting insurance documents
- Supply Restocking
- Labeling prescriptions
- Processing orders
- Resolving customer issues
- Resolving Complaints
- Regulatory Compliance
- Stocking inventory
- Computer savvy
- Customer Service
- Vehicle Inspection
- Carpet vacuuming
- Power Equipment Operation
- Vehicle transport
- Safety Inspections
- Interior and exterior cleaning
- Quality Control Analysis
- Relationship Building
- Hand tools
- Strong Work Ethic
- Physical Fitness
- Exercising and playing
- Nutritious Feeding
- Animal Handling
- Basic maintenance
- Meal Preparation
- Animal Care
- Customer Communication
- Critical Thinking
- Teamwork and Collaboration
- Active Listening
- Time management abilities
- Written Communication
- Appointment Scheduling
- Analytical Skills
- Treatment Documentation
- Honest and Dependable
- Organizational Skills
- Customer Complaint Resolution
- Guest Services
- Financial overage analysis
- Cash Management
- Data Warehousing
- Project Management
- Database Maintenance
- Microsoft Access
- Anatomy and physiology
- Patient Communication
- Infection Control
- Specimen Preparation
- Blood collection
- Data Entry
- Venipuncture
- HIPAA Compliance
- Specimen handling
- Communication abilities
- Blood transfusions
- Quality Control
- Health Education
Languages
English
Professional
Affiliations
- Mother of 2 under 2
- Volunteer for community service
- Painting
- Cooking
- Reading
- Music
- Video gaming
- Dog park
- Fitness
Accomplishments
- National Honors Society
- Peace Warrior President
- Colloquium Scholarship
- Michigan State Scholarship
- Honor Roll
- High Honor Roll
Certification
Texas A&M University - Texarkana Certificate of Completion
Certificate of Training Phlebotomy Tech
Penn Foster Certificate of Completion Sterile Processing Tech
Timeline
Phlebotomist
UCHealth Memorial Hospital
09.2024 - Current
Volunteer Coordinator
Army Community Service
01.2023 - 11.2023
Pet Handler
Fayetteville Pet Resort
02.2020 - 01.2021
Pharmacy Assistant/ Designated Hitter
Walgreens
01.2018 - 11.2020
Certification Phlebotomy Tech Training -
Phlebotomy Training Specialist
Certification Sterile Processing Tech -
Penn Foster Career School
Clinical Medical Assistant with Obstetrics And Gynecology Specialization Training Prog -
Texas A&M University - Texarkana
Some College (No Degree) - Animal Sciences
Michigan State University
High School Diploma -
North Lawndale College Prep
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