Jalacey Tillman
Denham Springs,LA
Summary
Customer support specialist that is accommodating and has a track record of exceeding patron and customer standards. I have a proven track record of lowering customer dissatisfaction through prompt, decisive communication and targeted solutions.Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
4
4
years of professional experience
Work History
Head Cashier Supervisor
Lowes Home Improvement Warehouse
Baton Rouge, LA
01.2023 - Current
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Analyzed sales data to identify trends in customer purchases and recommend changes to optimize store profitability.
- Assisted in recruiting, hiring, onboarding and orienting new employees.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Human Resources Assistant
Gallery panda
Austin, TX
06.2020 - 12.2022
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Assisted customers in navigating the online portal for self-service requests.
- Answered incoming calls from clients and routed them to appropriate personnel for further assistance.
- Followed up with clients on outstanding documents or payments required for processing claims or services rendered.
- Collaborated with team members to identify process improvement opportunities that could increase efficiency or reduce costs.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Call Center Representative
United Heathcare
Austin, TX
07.2020 - 12.2021
- Developed effective working relationships with team members across multiple departments.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Education
Associate Degree in Nursing -
Delta College of Arts & Technology
Baton Rouge, LA06-2024
Skills
- Sales Monitoring
- Report Generation
- Organizational Abilities
- Cash Register Operation
- Health and Safety Compliance
- pto
- Training & Development
- Microsoft Office
References
References available upon request.
Timeline
Head Cashier Supervisor
Lowes Home Improvement Warehouse
01.2023 - Current
Call Center Representative
United Heathcare
07.2020 - 12.2021
Human Resources Assistant
Gallery panda
06.2020 - 12.2022
Associate Degree in Nursing -
Delta College of Arts & Technology