Jalahya Crenshaw
Houston,Tx
Summary
Highly motivated professional seeking a challenging and rewarding position in a progressive organization. Skilled in communication, customer service, and problem-solving. Eager to contribute effectively as a team player with a strong ability to build fruitful customer relationships. Excel as a tenacious representative with dynamic interpersonal expertise, adept at mediating client requirements and organizational interests to promote mutually beneficial deals. Focused communicator striving to foster favorable service applications that maximize customer interest and satisfaction. Known for organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Willing to take on added responsibilities to ensure team goals are met.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Reservation Representative
JSX
05.2023 - Current
- As a Customer Service Reservation Representative, responsible for assisting customers with their travel bookings, reservations, inquiries, and other related services.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Managed 30+ incoming calls, texts, and emails per day from customers
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Evaluated customer needs and feedback to drive product and service improvements.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Server
TopGolf Spring
03.2022 - 03.2023
- As Server at TopGolf, responsible for delivering outstanding hospitality to guests by providing prompt, friendly, and attentive service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Teacher
Children's Lighthouse
05.2021 - 11.2021
- As a Daycare Teaching Assistant, played a vital role in supporting lead teachers and facilitating daily activities and routines within a safe classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Provided one-on-one and group-based learning support focused on student progress.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Supported use of educational technology in classroom, enhancing learning experience.
- Provided feedback on student assignments and tests, aiding in assessment of understanding and progress.
- Boosted classroom management skills, maintaining order and discipline among students.
- Supported students with special needs, implementing strategies to facilitate their participation and learning.
- Fostered student curiosity and interest through creative hands-on activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Education
General Studies -
Lone Star College
Houston, TX08.2023
General Studies -
Lamar University
Beaumont, TX01.2021
General Studies -
Grayson College
Sherman, TX01.2020
Skills
- Excellent communication skills
- Proficient with technology and quick learner
- Strong customer service orientation
- Effective time management
- Active listening and problem-solving abilities
- Hard-working, flexible, and trustworthy
- Customer Support
Certification
- Food Handlers Certification (2022)
- Texas Alcohol Beverage Commission Certification (2022)
Timeline
Customer Service Reservation Representative
JSX
05.2023 - Current
Server
TopGolf Spring
03.2022 - 03.2023
Assistant Teacher
Children's Lighthouse
05.2021 - 11.2021
General Studies -
Lone Star College
General Studies -
Lamar University
General Studies -
Grayson College
- Food Handlers Certification (2022)
- Texas Alcohol Beverage Commission Certification (2022)
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