Jalaiya Riggs
San Diego,CA
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
ASI Hastings
San Diego
01.2023 - 01.2024
- Ensured client satisfaction
- used Microsoft Word, Outlook, and Excel
- accessed profiles for booking appointments and documenting calls
- handled incoming clients to coordinate resolutions with stakeholders.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Associate
Amazon
Otay Mesa
01.2022 - 12.2022
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Provided assistance in loading and unloading containers from ships and trains.
Server/Cashier
Rubio's Coastal Grill
Rancho San Diego
01.2021 - 12.2022
- Accurately recorded orders on cash register and point-of-sale system.
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
Seasonal Sales Associate
Forever 21
National City
10.2021 - 01.2022
- Housekeeping, customer service for shoppers, credit card sales, cleanliness, teamwork.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Attended weekly team meetings to review performance goals and objectives.
Education
High school diploma -
Steele Canyon High School (Early Grad)
12.2022
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Account updating
- Product Knowledge
- Consultative Sales
- Data Entry
- Appointment Scheduling
- Call Management
- Table Setting
- Supply Restocking
- Table Bussing
- Guest Engagement
- Food Running
- Food safety understanding
- High-volume dining
- Order Accuracy
- Storage Organization
- Order Fulfillment
- Quality Control
- Heavy Equipment Operation
- Warehouse Organization
- Damage Reports
- Stock control
- Problem-Solving
- Safety Protocols
- Product Sales
- Promotional support
- Sales Development
Assessments
- Front desk agent (hotel), Proficient, 08/01/24, Selecting hotel rooms based on requests and identifying errors in hotel data
- Customer service, Proficient, 08/01/24, Identifying and resolving common customer issues
- Customer focus & orientation, Proficient, 08/01/24, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Proficient, 08/01/24, Using basic scheduling and organizational skills in an office setting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
ASI Hastings
01.2023 - 01.2024
Associate
Amazon
01.2022 - 12.2022
Seasonal Sales Associate
Forever 21
10.2021 - 01.2022
Server/Cashier
Rubio's Coastal Grill
01.2021 - 12.2022
High school diploma -
Steele Canyon High School (Early Grad)
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