Jalal Mohammed

• Streamlined efficiency through standardization of practices, by developing associate centric approach to customer service fulfillment planning
• Proposed and led project that fostered employee safety improvements, by leading safety education and creating safe and secure working environment within fulfillment center
• Approach reduced safety incidents withing PCF by 50%
• And increased productivity by 15% and reduced costs by 11% YoY
• Managed customer experience whilst minimizing fulfillment cost across multiple areas, by 36% YoY
• Communicated workflow status with Operations Managers and Area Managers to ensure immediate reaction to risks and challenges
• Escalated any Customer Experience risk, SLA failure risk, or deviation from Standard Work, to ensure timely intervention
• Facilitated communication between Associates and other areas of operation, to improve Associates daily experience.

• Championed excellent customer experiences through building of high-performance, customer-centric teams, supervising training, performing coaching and counseling, and building action plans that resulted in 58% increase in customer satisfaction.
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed and increased associate engagement experience by 43%.
• Organized and detail-oriented with strong work ethic
• Used critical thinking to break down problems, evaluate solutions and make decisions to reduced costs by 37%, year over year.
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems

Maintained 100% company compliance with local, state, and federal laws, in addition to established organizational standards

• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions and improved employee satisfaction by 53%.
• Monitored and handled employee claims involving performance-based and harassment incidents and resulted in 100% compliance.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Motivated employees through special events, incentive programs, and constructive feedback and resulted in 48% performance improvement.
• Implemented performance reviews and motivational strategies to elevate HR team results to 49% improvement year over year.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset by 89%.
• Organized and led staff orientation programs and training to promote collaboration, resulted in 97% leadership-associate team participation.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Motivated employees through special events and incentive programs
• Processed employee claims involving performance issues and harassment
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
• Recruited top talent to maximize profitability
• Identified and implemented appropriate strategies to increase employee satisfaction and retention
• Devised hiring and recruitment policies for 57-employee company
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes
• Fostered positive work environment through comprehensive employee relations program
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
• Reduced process gaps while supervising employees to achieve optimal productivity
• Coordinated technical training and personal development classes for staff members
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams
• Created and implemented forward-thinking initiatives to improve employee engagement
• Distributed employee engagement surveys to identify areas of improvement
• Instructed senior leaders on appropriate employee corrective steps
• Discovered and resolved complex employee issues that affected management and business decisions
• Structured compensation and benefits according to market conditions and budget demands
• Devised hiring and recruitment policies for 500 employee company
• Liaised between multiple business divisions to improve communications
• Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
• Monitored and handled employee claims involving performance-based and harassment incidents
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management
• Maintained human resources regulatory compliance with local, state and federal laws
• Organized and led staff orientation programs and training to promote collaboration
• Used technologically relevant digital systems to manage payroll and benefits programs
• Motivated employees through special events, incentive programs, and constructive feedback
• Implemented performance reviews and motivational strategies to elevate HR team results
• Devised hiring and recruitment policies for 2000-employees at Amazon.

Oversees retirement, separation, termination, and exit process for employees

• Enlivened and inspired associates to deliver high-quality, customer-centric care that efficiently meets all guests’ needs to build positive experiences, driving return business and growth by 67%.
• Skilled at working independently and collaboratively in team environment
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and fast-paced environment
• Strengthened communication skills through regular interactions with others
• Organized and detail-oriented with strong work ethic
• Adaptable and proficient in learning new concepts quickly and efficiently
• Paid attention to detail while completing assignments
• Worked flexible hours across night, weekend and holiday shifts
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Cultivated interpersonal skills by building positive relationships with others

• Commanded building, staff, and guest safety through monitoring of Fire Command Station
• Secured and protected company and guest assets through closed-circuit television monitoring
• Informed internal and external stakeholders of all incidents through preparation of guests or employee incident reports
• Assessed elevators to ensure safety through monthly phase I and phase II testing.
• Responded directly to approximately 57 emergency situations in 2012.

• Streamlined efficiency through standardization of practices by developing programs TO ENSURE compliance with financial accounting policy
• Proposed projects ensure safe hotel environment to increase guest arrival satisfaction by 50%
• Fostered employee improvement by leading workshops and training programs, to educate associates on DEI and Sexual Harassments policies
• Championed community support led community outreach programs to ensure equity between residents and organization
• Managed day-to-day operations, ensuring quality, standards and meeting expectations of customers daily
• Developed specific goals and plans to prioritize, organize, and accomplish work
• Handled complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Supervised staffing levels to ensure that guest service, operational needs and financial objectives are met
• Ensured that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
• Impact of department’s operations on overall property financial goals and objectives and managed to achieve or exceed goals
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
• Encouraged and built mutual trust, respect, and cooperation among team members
• Served as role model to demonstrate appropriate behaviors, by walking talk
• Managed day-to-day operations
• To enable them perform duties in employees
• Established and maintains open, collaborative relationships with employees and ensures employees do same within team.
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Proven ability to learn quickly and adapt to new situations
• Worked well in team setting, providing support and guidance
• Worked effectively in fast-paced environments
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Excellent communication skills, both verbal and written
• Passionate about learning and committed to continual improvement
• Proved successful working within tight deadlines and fast-paced environment
• Strengthened communication skills through regular interactions with others
• Organized and detail-oriented with strong work ethic
• Adaptable and proficient in learning new concepts quickly and efficiently
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Paid attention to detail while completing assignments
• Worked flexible hours across night, weekend and holiday shifts
• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Cultivated interpersonal skills by building positive relationships with others
• Self-motivated, with strong sense of personal responsibility
• Skilled at working independently and collaboratively in team environment
• Worked well in team setting, providing support and guidance
• Proved successful working within tight deadlines and fast-paced environment
• Organized and detail-oriented with strong work ethic
• Participated in team projects, demonstrating ability to work collaboratively and effectively
• Skilled at working independently and collaboratively in team environment
• Self-motivated, with strong sense of personal responsibility
• Worked well in team setting, providing support and guidance
• Proved successful working within tight deadlines and fast-paced environment