Energetic, sincere, and motivated individual driven to enhance guest experience and team member values in the workplace, creating a more positive environment for associates and guests.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
01.2023 - 04.2024
Received multiple quantities of delivery requests at a time and commuted in a timely fashion to each restaurant to pick up customers’ food and deliver the order to the guest as fast as possible, with exceptional customer service, active tracking and fluid communication through utilizing the in-app delivery system.
Delivery Driver
GrubHub
10.2022 - 04.2024
Received multiple quantities of delivery requests at a time and commuted in a timely fashion to each restaurant to pick up customers’ food and deliver the order to the guest as fast as possible, with exceptional customer service, active tracking and fluid communication through utilizing the in-app delivery system.
Attractions Attendant
Universal Orlando
02.2023 - 08.2023
Delivered outstanding customer service by addressing guest concerns promptly and professionally.
Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
Ensured high cleanliness standards by maintaining the attractions area, resulting in improved guest satisfaction.
Operated rides and attractions according to written guidelines to reduce injuries.
Utilized strong communication skills while working cohesively with management to address any operational challenges or concerns promptly.
Delivery Driver
UberEats
04.2019 - 12.2020
Received multiple quantities of delivery requests at a time and commuted in a timely fashion to each restaurant to pick up customers’ food and deliver the order to the guest as fast as possible, with exceptional customer service and fluid communication.
Valet Driver/Self Parking Booth Attendant/Dispatcher
SP Plus
06.2019 - 04.2020
Worked in a fast-paced & team-oriented environment responsible for: assisting in heavy duty lifting of guests’ belongings, parking/picking up guests’ vehicles in a prompt manner, greeting guests with enthusiastic energy as they arrive/leave the hotel, offering general directions and guidance with parking, operating a gate control booth, organizing key cabinets, and billing guests for self parking & valet transactions.
Cashier & Courtesy Clerk
The Fresh Market
02.2018 - 11.2018
Was in charge of maintaining a clean environment in the store for the benefit of the shoppers as well as training new hires, restocking products, bagging customers’ items, helping guests load their purchases into their vehicles, and processing transactions when needed.
Lead Cashier
Dunkin Donuts
11.2017 - 04.2018
Responsible for keeping the store running in an orderly fashion, monitoring employees and ensuring they complete their tasks to benefit the store & its guests, as well as cooking/preparing orders, cleaning the store, handling transactions, and training incoming employees.
Busser
Southern Breeze
04.2017 - 12.2017
Ensured the restaurant always remained clean and tidy in addition to transporting hardware and goods amongst the staff while promoting a jovial attitude towards anybody who needed assistance.
Sales Associate
Beachworks Outlet
07.2016 - 11.2016
Worked to inform guests on the promotions/sales happening within the store as well as assisting their general needs and managing cleanliness of the product display to guarantee great quality customer service.
Education
High School Diploma -
Dr. Phillips High School
01.2018
Associate of Science - Film And Video Production
Valencia College
Orlando, FL
12-2027
Skills
Handles pressure effectively
Team Leader
Customer Oriented
Adept in Mathematics
Well Organized
Thrives in Team Atmospheres
Fast Learner
Easily Adaptable
Tech-savvy
Multi-tasker
Customer Service
Film Production
Excellent Communications
Punctual and reliable
Attention to detail
Timeline
Attractions Attendant
Universal Orlando
02.2023 - 08.2023
Delivery Driver
DoorDash
01.2023 - 04.2024
Delivery Driver
GrubHub
10.2022 - 04.2024
Valet Driver/Self Parking Booth Attendant/Dispatcher