Jalan Short
Millington,TN
Summary
Accomplished Customer Service Representative with a proven track record at Sedgwick, enhancing patient satisfaction and increasing first-call resolution rates. Skilled in active listening and critical thinking, adept at managing difficult conversations with compassion. Demonstrates strong leadership and problem-solving abilities, significantly improving team efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sedgwick
2023.10 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Caregiver
Support Solutions Of Mid-South
2022.05 - 2023.09
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Shift Supervisor
Finish Line Shoe Store
2020.07 - 2022.03
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Associate of Science - Nursing Science
Southwest Tennessee Community College
Memphis, TN12.2023
High School Diploma -
Cordova High School
Cordova, TN05.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Sedgwick
2023.10 - Current
Caregiver
Support Solutions Of Mid-South
2022.05 - 2023.09
Shift Supervisor
Finish Line Shoe Store
2020.07 - 2022.03
Associate of Science - Nursing Science
Southwest Tennessee Community College
High School Diploma -
Cordova High School
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