JALANDA MEGOFNA
Virginia Beach,VA
Summary
Friendly and dependable professional with strong customer service skills and a positive, welcoming personality. Experienced in creating great first impressions, managing front desk responsibilities, and assisting customers efficiently. Known for strong communication, organization, and the ability to handle multiple tasks while maintaining a professional and upbeat attitude.
Overview
11
11
years of professional experience
Work History
Virtual Receptionist
Posh Virtual Receptionist
Virginia Beach, VA
03.2025 - Current
- Answered high-volume inbound business calls on behalf of multiple companies across various industries.
- Provided professional first-point-of-contact customer service while representing each client’s brand and communication style.
- Scheduled appointments and consultations using client-specific scheduling systems and calendars.
- Collected and documented detailed caller information and delivered accurate messages to clients in real time.
- Handled new client inquiries, service requests, and general business questions.
- Managed call transfers, call forwarding, and escalation of urgent matters when necessary.
- Followed customized call handling scripts and workflows for multiple accounts simultaneously.
- Provided callers with business information including services, hours, locations, and policies.
- Demonstrated strong multitasking abilities while navigating multiple systems during live calls.
Appointment Setter
Paramount Builders LLC
Virginia Beach, VA
09.2023 - 02.2025
- Managed inbound sales calls, providing product information and addressing customer inquiries.
- Developed rapport with customers, enhancing overall satisfaction and loyalty.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Set appointments for demos to see if the customer would be interested in the product.
Barista
Island Girl Coffee and Quenchers
Yigo, GU
11.2020 - 05.2022
- Operated cash registers and handled cash and card transactions.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Presented and explained drink menu, answering questions to educate customers.
- Maintained inventories by replenishing coffee bean supply and stocking brewing equipment.
- Trained new baristas on company processes and product preparation.
- Implemented process improvements to enhance service and store appearance.
- Answered customer phone calls and appropriately addressed questions and complaints.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
Lifeguard/Kids club Employee
Clubmate
Tumon, GU
04.2018 - 03.2020
- Responsible for safety of all guests
- Required to have an upbeat personality and a can do attitude
- Work with understanding guests needs while having a language barrier
- Investigated and resolved customer complaints and worked on bettering them
- Responsible for the PIC kids club area
- Responsible for kids ages 0-13
- Taught english lessons to Korean kids
- Required to be knowledgeable of all areas and what the different duties consisted of
- Kept records on individual children, including daily observations and information about activities, meals served and medications administered.
- Communicated with children's parents and guardians about daily activities, behaviors and related issues.
- Observed and monitored children's play activities.
- Performed general administrative tasks, such as taking attendance, editing internal paperwork and making phone calls.
- Instructed children in health and personal habits, such as eating, resting and toilet habits.
- Created developmentally appropriate lesson plans.
- Organized and participated in recreational outings, trips and games.
- Maintain safe play environment.
- Sanitized toys and played equipment.
- Dressed children and change diapers.
- Organized and stored toys and materials to ensure order in activity areas.
- Operated in-house day-care centers within businesses.
Hostess
TGIFridays
Tumon, GU
03.2015 - 04.2018
- Assisted in serving guests for parties and special functions.
- Monitored restaurant activity to determine seating and dining flow.
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment.
- Engaged with guests to maximize satisfaction with food and service.
- Maintained clean and neat workplace and dining room area.
- Closed out podium at end of shift and maintained order and organization.
- Answered phone calls to take reservations and address guest questions and concerns.
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
- Observed guest needs throughout dining experience, driving high-quality service.
- Helped FOH team members, maintaining positive working relationships.
Education
High School Diploma -
SIMON SANCHEZ HIGH SCHOOL
Yigo05-2014
Skills
- Customer service
- Communication
- Interpersonal skills
- Leadership
- Management skills
- Problem solving
- Time management
- Teamwork skills
- Willingness to learn
Timeline
Virtual Receptionist
Posh Virtual Receptionist
03.2025 - Current
Appointment Setter
Paramount Builders LLC
09.2023 - 02.2025
Barista
Island Girl Coffee and Quenchers
11.2020 - 05.2022
Lifeguard/Kids club Employee
Clubmate
04.2018 - 03.2020
Hostess
TGIFridays
03.2015 - 04.2018
High School Diploma -
SIMON SANCHEZ HIGH SCHOOL