Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jalani Jones

Grand Prairie

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Package Delivery Driver

Amazon
Lewisville
05.2025 - Current
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Loaded and unloaded delivery vehicles with packages efficiently.
  • Handled customer inquiries and resolved delivery issues promptly.
  • Used problem-solving skills to address and navigate delivery challenges.

Fleet Service Agent

American Airlines
Charlotte
06.2021 - 12.2024
  • Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
  • Connected electrical power units and service hoses to aircraft.
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Adhered to strict timelines for the turnaround of flights.
  • Maintained on-time connections by guiding aircraft to and from gate positions.

Security Officer

Allied Universal Security
Charlotte
03.2019 - 05.2021
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Customer Service Representative

Target
Charlotte
05.2015 - 02.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Created displays that highlighted featured items or seasonal trends.
  • Maintained a neat and organized sales floor.
  • Restocked shelves with new merchandise as needed.

Education

High School Diploma -

Myers Park High School
Charlotte, NC
02-2014

Skills

  • Relationship building
  • Sales techniques
  • Customer service
  • Problem solving
  • Time management
  • Safety compliance
  • Leadership skills
  • Service marketing
  • Effective communication
  • Attention to detail
  • Friendly, positive attitude
  • Data entry
  • Multitasking Abilities

Certification

  • NASM Certified Personal Trainer
  • CPR Certified

References

References available upon request.

Timeline

Package Delivery Driver

Amazon
05.2025 - Current

Fleet Service Agent

American Airlines
06.2021 - 12.2024

Security Officer

Allied Universal Security
03.2019 - 05.2021

Customer Service Representative

Target
05.2015 - 02.2019

High School Diploma -

Myers Park High School

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