Ja' Lani Mair
Thomaston
Summary
Detail-oriented professional with experience reviewing documentation, communicating with diverse stakeholders, managing sensitive records, and meeting strict regulatory and deadline requirements. Demonstrated ability to analyze complex information, perform accurate data calculations, and collaborate cross-functionally to support timely determinations. Well-suited for a Remote Short Term Disability Claims Specialist role requiring medical documentation review, claimant communication, and exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Third Grade Teacher
Robert C. Hatch High School
Uniontown, AL
08.2022 - Current
- Communicate regularly via phone, email, and in-person meetings with parents, administrators, and support professionals to gather, clarify, and document critical information.
- Review and analyze complex documentation to determine eligibility for academic accommodations and support plans, requiring sound judgment and consistent decision-making.
- Maintain accurate, confidential records in compliance with institutional and state guidelines.
- Process high volumes of data under strict deadlines, ensuring accuracy and completeness for reporting and compliance reviews.
- Collaborate with multidisciplinary teams (administrators, counselors, specialists) to support timely and appropriate determinations — directly aligning with claims case collaboration.
- Proactively identify student and family needs, delivering solutions with empathy and professionalism to ensure a high level of service satisfaction.
- Compile and organize information from multiple sources to support monthly reporting, audits, and future action planning.
Office Assistant
Community Outreaching Engagement
Tuscaloosa, AL
02.2018 - 08.2018
- Provided administrative and customer support through direct communication with clients, ensuring questions and concerns were addressed promptly and professionally.
- Typed, reviewed, and filed documentation with a strong emphasis on accuracy, attention to detail, and confidentiality.
- Supported internal teams by organizing data and maintaining up-to-date records used for program tracking and reporting.
Office Assistant
Stillman College Financial Aid Office
Tuscaloosa, AL
10.2017 - 02.2018
- Communicated with students and families to gather information and explain eligibility requirements, policies, and procedures.
- Reviewed sensitive financial and eligibility documentation to ensure compliance with federal, state, and institutional guidelines.
- Assisted with accurate financial calculations and data entry related to aid awards and work-study documentation.
- Collaborated with financial aid counselors and administrative staff to support timely processing and customer resolution.
- Delivered service at a high-volume help window, consistently maintaining professionalism and customer satisfaction.
Education
Bachelor of Science - Early Childhood Development
Stillman College
Tuscaloosa, AL05-2021
High School Diploma -
Amelia Love Johnson High School
Thomaston, AL05.2017
Skills
- Data Review, Entry & Accuracy
- Policy & State Guideline Adherence
- Confidential Records Handling
- Detailed-Orientated
- Problem-solving skills
- Cross-Functional Collaboration
Timeline
Third Grade Teacher
Robert C. Hatch High School
08.2022 - Current
Office Assistant
Community Outreaching Engagement
02.2018 - 08.2018
Office Assistant
Stillman College Financial Aid Office
10.2017 - 02.2018
Bachelor of Science - Early Childhood Development
Stillman College
High School Diploma -
Amelia Love Johnson High School