Jalani Sosa
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
Property Manager
Storquest Self Storage
09.2022 - 09.2024
- Assisted with daily operations, maintenance, and administrative functions of the property with the owners
- Achieved a 30% increase in property occupancy within the first year of operation for a facility comprising 2,500 units
- Conducted inventory of office supplies and merchandise, proactively identifying needs and placing orders before shortage
- Input data entry task, while maintaining high attention to detail and accuracy. which helped lessen the amount of letters that would have to be sent out when customers are in auction status.
Covid Swabber/ Admin
Atrium Staffing
06.2020 - 08.2022
- Supported site supervisor in maintaining adequate supplies by monitoring inventory levels and reporting shortages promptly.
- Performed over 50+ nasal swabs a day, by consistently meeting or exceeded daily goals, without compromising on quality or safety standards
- Input patients information into Epic medical System. with limited errors and accuracy
- Safeguarded patient confidentiality by diligently adhering to HIPPA policies and regulations during intake process
Assistant Manager
Clutter Inc. (Formally Storage Fox)
09.2019 - 04.2020
- Resolved customer inquiries that required the intervention of store management
- Maintained a clean and safe and organized store environment to enhance the customer experience
- Supervised day-to-day operations to meet company performance, quality and service expectations
- Developed strong working relationships with staff, fostering a positive work environment
Assistant Manager
Storage Fox Self Storage
04.2017 - 09.2019
- Oversaw daily operations, which included the scheduling of shifts, and the assignment of responsibilities to five employees
- Scheduled meetings with the store manager on the work performance of the facility. Along with ways that we can increase the revenue of the facility
- Served as a reliable point of contact for clients and customers, providing exceptional service while addressing their needs efficiently
- Improved communication with team by regularly updating shared calenders and scheduling meetings
Store Manager/General Manager
CubeSmart Self Storage
06.2011 - 12.2016
- Validated over 10 invoices each month before submission to Nexus, ensuring all billing discrepancies were rectified, enhancing the accuracy.
- Served as a reliable point of contact for upper management and customers, providing great customer service while addressing their needs efficiently
- Managed daily operations related to tenants, subcontractors, and property management with the district manager
- Developed strong relationships with vendors, negotiating favorable contracts that benefited the organization bottom line
Education
Bachelor's - business administration
Southern New Hampshire University
Hooksett, NH12.2026
Diploma - Business Administration
High School of Economics and Finance
New York, NY01.2007
Skills
- Collaboration Software
- Zendesk
- Relationship building
- Database entry
- Confidentiality handling
- Administrative support
- Organized
- Group dynamics
- Social skills
- Customer Experience
- Customer satisfaction
- Calendar management
- epic medical system
Accomplishments
- Rookie Award,04/2017
- Quarterly- All-Star Winner,04/2010
- Service Award,04/2016
- Manager of the year,04/2023
Timeline
Property Manager
Storquest Self Storage
09.2022 - 09.2024
Covid Swabber/ Admin
Atrium Staffing
06.2020 - 08.2022
Assistant Manager
Clutter Inc. (Formally Storage Fox)
09.2019 - 04.2020
Assistant Manager
Storage Fox Self Storage
04.2017 - 09.2019
Store Manager/General Manager
CubeSmart Self Storage
06.2011 - 12.2016
Diploma - Business Administration
High School of Economics and Finance
Bachelor's - business administration
Southern New Hampshire University
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