Jalanna Allen
Fort Lauderdale,FL
Summary
Passionate, effective multitasking supervisor with management training and a proven track record in housekeeping. Demonstrated ability to provide exceptional customer service, exhibit strong leadership skills, and pay meticulous attention to detail. Experienced in working with multiple brands, consistently delivering high standards and creating exemplary hotel experiences. Currently pursuing my second Management Course for Hilton. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
BAHIA MAR RESORT
Fort Lauderdale, FL
08.2023 - Current
- I have trained Supervisors, room attendants, housepersons, lobby attendants, laundry, pool attendants
- I can open or close housekeeping
- I have corrected, prepared, and supervisedall areas of housekeeping
- Our scores have gone up 40% in 3 months.
Housekeeping Supervisor
Opal Grand Oceanfront Resort & Spa
Delray Beach, FL
04.2023 - 08.2024
- Obtained list of vacant rooms to be cleaned
- Submitted maintenance requests to reduce operating costs
- Managed inventory by keeping detailed track of supply use
- Ensured deep cleaning schedule and set up procedures
- Trained staff on proper cleaning protocols
- Inspected the Penthouse Suites as well as the 1,2, & 3 bdrm VIP Villas.
Housekeeping Supervisor
Hyatt Cruise
Fort Lauderdale, FL
07.2021 - 08.2024
- Performed various administration functions including schedules paperwork and assigning daily duties
- Managed a team of over 30 for a cruise port hotel
- Print all housekeeping related reports and traces
- Implemented a new plan to facilitate proper workflow and room turnover.
Housekeeping Supervisor
The Dalmar Hotel
Fort Lauderdale, FL
10.2020 - 08.2024
- Maintained control of inventory
- Assigned vacant rooms with proper times for room turnover
- Schedule projects and deep clean schedules
- Conducted the course in harassment, time and conflict management for the team to complete the team training.
Housekeeping Supervisor
Bahia Mar Hotel (Hilton)
Fort Lauderdale, FL
08.2016 - 08.2024
- Started as a housekeeper
- Became Supervisor after 1 year
- Assigned room to the housekeepers
- Inspect rooms
- Print summary reports.
Administrative Supervisor/Customer Service Supervisor
SuperDuperCleaners.com
North Lauderdale, FL
08.2014 - 08.2024
- Managed monthly revenue goals
- Training in customer service protocols and problem solving
- Created schedules for over 40 employees
- Budget and inventory control.
Office Administrator
Victor's Taxes
Oakland Park, FL
03.2010 - 08.2024
- Answer phones, emails
- Prepared documents for signatures for leases and mortgages
- Filing, copies fax, printing, emails.
Housekeeper
Ft Lauderdale Beach Resort
Lauderdale-by-the-Sea, FL
01.2010 - 08.2024
- Carried linens, towels toiletries to rooms
- Guest requests/services
- Cleaned room when guests leave.
Education
Cosmetology -
Florida Career College
Lauderdale Lakes08.2016
Business -
KEISER COLLEGE
Fort Lauderdale, FL07.1997
JROTC all -
BOYD H. ANDERSON HIGH SCHOOL
12.1995
Skills
- CASH (10 years)
- CASH REGISTER (5 years)
- EXCEL (4 years)
- MICROSOFT Office (6 years)
- POWERPOINT (10 years)
- Microsoft Word (10 years)
- Cleaning (10 years)
- Customer Service (10 years)
- Housekeeping (10 years)
- Time Management (10 years)
- Filing (10 years)
- Communications (3 years)
- Front Desk (2 years)
- Laundry (3 years)
- Residential Cleaning (7 years)
- Housekeeping Management (4 years)
- Supervising experience (6 years)
- Conflict Management (6 years)
- Cash Handling (7 years)
- Payroll (2 years)
- Assistant Manager Experience (4 years)
- Guest Services (4 years)
- Budgeting (7 years)
- Inventory Control (10 years)
- Interviewing (7 years)
- Administrative Experience (10 years)
- English (10 years)
- Commercial Cleaning (10 years)
- Retail Sales (3 years)
- Management (4 years)
- Office Management (7 years)
- Computer Skills (10 years)
- Meal Preparation (10 years)
- Human Resources (5 years)
- Recruiting (10 years)
- Kitchen Experience (10 years)
- Team Management (6 years)
- Strategic Planning (10 years)
- Microsoft Windows
- Communication skills
- Office experience
- Hotel experience
- Clerical experience
- Typing
- Leadership
- Cash register
- Training & development
- Schedule management
- Live chat
- Windows SKILLS
- Assisted in execution of operations
- A great eye for detail
- Punctual
- Articulate
- Caring Attitude
- Putting guests needs first
- Very versatile
- Verifies the teams capabilities to meet expectations
- Trustworthy
- Fair and professional
- Project creator
- Quick learner
- No really long training required
- Computer Skills in Microsoft Office Suite, Word, XP, Excel, PowerPoint, and Windows On Q, Rex, And Opera
- Appointment Scheduling
- Scheduling
- Inbound and Outbound Calling
- Report Generation
- Data Entry
- Paperwork Processing
- Call Management
- Account updating
- Data Collection
- Consultative Sales
- Product Knowledge
- Complaint resolution
- Schedule mastery
- Product Promotion
- Proofreading
- De-Escalation Techniques
- Coordination
- Service Upselling
- Dispute Resolution
- Staff Training
- Customer consulting
- Research
- Microsoft Outlook
- Conflict Resolution
- Store maintenance
- Payment Processing
- High-energy attitude
- Minute Taking
- Problem-solving abilities
- Professional telephone demeanor
- Customer Service
- Documentation
- Process Optimization
- Retail Marketing
- Building rapport
- Retail sales customer service
- Administrative Support
- Computer Proficiency
- Order Fulfillment
- Problem Resolution
- Tactful and diplomatic
- Delivery Scheduling
- Grammar
- Reading Comprehension
- Promotional support
- Quality Assurance Controls
- Technical Support
- Travel Planning
- Microsoft PowerPoint
- Microsoft Office Suite
- Report creation
- Sales closing
- Multi-Task Management
- Business development understanding
- Project management abilities
- Client Relations
- Prioritization
- Researching
- Product Education
- Customer Relationship Management (CRM)
- Conflict Mediation
- Follow-up skills
Certification
- Hospitality Leadership
- Supervisor Leadership
- Hospitality Management
Timeline
Housekeeping Supervisor
BAHIA MAR RESORT
08.2023 - Current
Housekeeping Supervisor
Opal Grand Oceanfront Resort & Spa
04.2023 - 08.2024
Housekeeping Supervisor
Hyatt Cruise
07.2021 - 08.2024
Housekeeping Supervisor
The Dalmar Hotel
10.2020 - 08.2024
Housekeeping Supervisor
Bahia Mar Hotel (Hilton)
08.2016 - 08.2024
Administrative Supervisor/Customer Service Supervisor
SuperDuperCleaners.com
08.2014 - 08.2024
Office Administrator
Victor's Taxes
03.2010 - 08.2024
Housekeeper
Ft Lauderdale Beach Resort
01.2010 - 08.2024
Cosmetology -
Florida Career College
Business -
KEISER COLLEGE
JROTC all -
BOYD H. ANDERSON HIGH SCHOOL
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