Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalannia Berry

Indianapolis,IN

Summary

Proven leader and meticulous Quality Control Auditor at Sedgwick Brand Protections, adept in auditing techniques and fostering continuous improvement. Leveraged attention to detail and leadership qualities to enhance product quality, reduce production errors by over 30%, and elevate team effectiveness. Skilled in Microsoft Excel and training, consistently achieving high compliance standards and customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Quality Control Auditor

Sedgwick Brand Protections
07.2021 - Current
  • Enhanced product quality by conducting thorough audits and identifying areas for improvement.
  • Identified issues of non-compliance and elevated reports to senior personnel.
  • Trained and reviewed work of junior personnel on departmental responsibilities.
  • Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
  • Managed multiple simultaneous audits without sacrificing attention to detail or compromising timelines.
  • Reduced production errors through consistent monitoring and detailed reporting of quality control processes.
  • Trained junior auditors in industry best practices, increasing the overall effectiveness of the team.
  • Identified root causes of recurring issues, leading to the implementation of corrective actions that improved overall product performance.
  • Communicated effectively across departments regarding any findings from audits so that necessary adjustments could be made promptly.
  • Reported problems and concerns to management.

Resident Assistant Home Health Aide

Traditions@Brookside
09.2019 - 11.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
  • Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
  • Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
  • Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
  • Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
  • Assisted with end-of-life care.

Private Duty Home Health Care Aide

The Master's Touch
06.2018 - 01.2020
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
  • Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Enhanced patient recovery by assisting with personal hygiene tasks, including bathing, grooming, and dressing.
  • Facilitated communication between patients and healthcare providers, effectively addressing concerns or questions.
  • Managed household chores such as laundry, light cleaning, and grocery shopping to maintain a clean living environment for the patient.
  • Mitigated feelings of isolation for homebound patients by fostering strong connections and providing emotional support during difficult times.
  • Maintained accurate records of patient health status, documenting any changes in condition or progress towards goals.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.

Cashier

Kroger
05.2009 - 08.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Applied Science - Certified Medical Asisstant

MedTech College
Lexington, KY
05.2017

High School Diploma -

Henry Clay High School
Lexington, KY
06.2010

Skills

Leadership Qualities

Health and Safety Regulations

Customer Focus

Auditing Techniques

Continuous Improvement

Workflow Optimization

Internal Auditing

Data Interpretation

Training and coaching

Corrective Action Planning

Compliance standards

Quality Issue Identification

Attentive and Observant

Adaptability and Flexibility

Data Entry

Quality SOPs Development

Audit Assistance

Safety Procedures

Safety Compliance

Critical Thinking

Attention to Detail

Documentation skills

Family engagement

Activity monitoring

Skill-building exercises

Patient Safety Management

Active Listening

Behavioral support

Encouragement and Motivation

Activities of Daily Living ADL Assistance

Rapport Building

Problem-solving abilities

Computer Proficiency

Microsoft Excel

Customer satisfaction measurement

Professional telephone demeanor

Call Center Operations

Microsoft Outlook

Scheduling

Follow-up skills

Administrative Support

Microsoft PowerPoint

Microsoft Office Suite

Data Collection

Quality Control

Clerical Support

Live chat support

Customer Education

Timeline

Quality Control Auditor

Sedgwick Brand Protections
07.2021 - Current

Resident Assistant Home Health Aide

Traditions@Brookside
09.2019 - 11.2021

Private Duty Home Health Care Aide

The Master's Touch
06.2018 - 01.2020

Cashier

Kroger
05.2009 - 08.2011

Associate of Applied Science - Certified Medical Asisstant

MedTech College

High School Diploma -

Henry Clay High School

Similar Profiles

CREATE PROFILE
Jalannia Berry