Jalasha Pryor
Augusta,AR
Summary
Dedicated Customer Service professional with 5+ years of experience providing empathetic, efficient, and high-quality support to clients in remote and hybrid environments. Skilled in virtual communication, problem-solving, and maintaining a professional demeanor across phone, email, and chat channels. Adept at working independently while managing multiple priorities, ensuring timely and effective customer resolutions.
Overview
7
7
years of professional experience
Work History
Claims Representative
Tata Consultancy Services (TCS)
11.2024 - Current
- Remote
- Received and answered phone calls from a variety of customers who are calling for service on an insurance policy and/or status of an insurance claim.
- Worked promptly, completely, and accurately while appropriately and securely answering all customer inquiries received.
- Promoted customer and client satisfaction with the goal of efficiently resolving customer concerns within the first point of contact.
- Represented TCS and TCS's clients with professional pride to internal and external customers.
Paraprofessional Teacher
Arkansas Center for Education and Wellness
05.2019 - 08.2025
- Supported classroom instruction in virtual and in-person environments.
- Maintained digital documentation and communication between teachers, parents, and administrators.
- Adapted to remote learning platforms to ensure student engagement and educational continuity.
- Remote & On-site
Customer Service Associate II
FIS Global (eBanking)
05.2020 - 05.2023
- Provided dedicated banking customer service via phone customer support by phone, email, and instant messages to consumers.
- Escalated more technical product-related issues to the proper Product Support Department.
- Processed a high volume of consumer inquiries of FIS products and services and resolved a targeted percentage of those inquiries
- Tracked and documented inbound support request and ensured proper notation of customer problems or issues.
- Assisted with activation of debit cards, disputing charges on debit card, sending out replacement debit cards.
- Assisted with HELOC home loans.
- Performing analytical and operational processes
Package Handler
Fed Ex Ground
02.2021 - 12.2021
- Sorted packages and stacked them on pallets.
- Loaded and unloaded packages at the warehouse.
- Prepared packages for delivery using scanners, handheld printers, and packing material.
Education
High School Diploma -
Augusta High School
Augusta, AR05.2019
Skills
- Customer Relationship Management (CRM) Systems
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Zoom, Teams, Slack, Google Workspace
- Data Entry & Documentation
- Email & Chat Support
- Time Management & Organization
- Problem Solving & Adaptability
- Empathy & Professional Communication
- Outstanding organizational and conflict management skills with seasoned accuracy in the areas of medical terminology, meeting planning, technical support, and customer engagement
- Can navigate multiple applications
- Demonstrates a plethora of knowledge by following all company policies and procedures
- Handling confidential information with integrity and professionalism within HIPAA Guidelines
Remote Work Experience
Experienced in fully remote and hybrid roles since 2020, supporting distributed teams and clients through digital tools. Proficient in managing tasks independently, maintaining accurate records in cloud-based systems, and using remote communication platforms to ensure seamless collaboration.
Timeline
Claims Representative
Tata Consultancy Services (TCS)
11.2024 - Current
Package Handler
Fed Ex Ground
02.2021 - 12.2021
Customer Service Associate II
FIS Global (eBanking)
05.2020 - 05.2023
Paraprofessional Teacher
Arkansas Center for Education and Wellness
05.2019 - 08.2025
High School Diploma -
Augusta High School