Jalaya Ganges
Mount Laurel,NJ
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 4 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Virtua Health System
12.2021 - Current
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Greeted patients and provided required paperwork to facilitate services.
- Answered phone calls and messages for 10-12 physicians in cardiology medical facility, scheduling appointments, and handling patient inquiries
Registrar
Virtua Memorial Hospital
09.2018 - 12.2021
- Processed registrations with attention to compliance with operational policies and Virtua standards.
- Greeted every guest with personable approach and provided knowledgeable service.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
Manager
KFC
08.2011 - 01.2019
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Conducted scheduled and impromptu evaluations to assess work performance.
- Cross-trained existing employees in order to maximize team performance.
- Trained new employees in specific job requirements.
- Provided management with feedback regarding employee performance and training needs.
Education
Bachelor of Arts - Healthcare Management
Colorado Technical University
Colorado Springs, CO07.2025
Certificate - Medical Assisting
Lincoln Tech
Moorestown, NJ2014
High School Diploma -
Burlington County Institute of Technology
Medford, NJ2012
Skills
- Answering incoming calls
- Team building
- Microsoft Word expertise
- Microsoft Excel certified
- Excellent communication skills
- Flexible
- Multi-Line Phone Systems
- Reminder Calls
- Call Transfers
- Scheduling Expertise
- Patient Care and Confidentiality
- Prescription Refills
- Teamwork and Collaboration
- Adaptable and Flexible
- Computer Proficiency
- Insurance Authorizations
- Scheduling Tests and Procedures
- Pharmacy Correspondence
- Organization and Time Management
- Calendar and Appointment Management
Certification
- First Aid Certification
- CPR certified through American Heart Association
Timeline
Medical Administrative Assistant
Virtua Health System
12.2021 - Current
Registrar
Virtua Memorial Hospital
09.2018 - 12.2021
Manager
KFC
08.2011 - 01.2019
Bachelor of Arts - Healthcare Management
Colorado Technical University
Certificate - Medical Assisting
Lincoln Tech
High School Diploma -
Burlington County Institute of Technology