Jalayah Jackson
Birmingham
Summary
Dynamic culinary professional with a proven track record at North Italia Restaurant, excelling in food preparation and customer service. Highly motivated and detail-oriented, I consistently enhanced customer satisfaction while maintaining cleanliness standards. Adept at multitasking and team coordination, I thrive in fast-paced environments, ensuring quality control and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Line Cook
North Italia Restaurant
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Manager
Hardee’s
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Crew Trainer
Black Family Restaurants
12.2021 - 05.2023
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Associate Degree In Culinary - Hospitality Administration And Management
Jefferson State Community College
Birmingham, ALAssociate Of Business Administration - Business Administration And Management
Troy University
Troy, AL05.2027
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05.2023
Skills
- Time management
- Attention to detail
- Highly motivated
- Cleaning and organization
- Professional attitude
- Customer service
- Reliable and trustworthy
- Active listener
- Food preparation
- Problem-solving
- Food safety knowledge
- Team coordination
- Cleanliness standards
- Quality control
- Line management
- Workload management
- Food safety standards
- Server communication
- Frying techniques
- Food presentation
- Inventory management
- Equipment maintenance
- Crew training
- Teamwork and collaboration
Certification
ServSafe
Timeline
Manager
Hardee’s
01.2025 - Current
Crew Trainer
Black Family Restaurants
12.2021 - 05.2023
Line Cook
North Italia Restaurant
Associate Degree In Culinary - Hospitality Administration And Management
Jefferson State Community College
Associate Of Business Administration - Business Administration And Management
Troy University
High School Diploma -
Pleasant Grove High School
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