Jalayah Jones

At Where I’m From Apparel I pick orders and pack them up to ship out. I count inventory and organize the inventory in the warehouse. I maintain a clean and safe work environment, adhering to safety protocols and reducing workplace accidents. I reduce packing errors by consistently double-checking orders and ensuring correct items were included. I print labels, package boxes, and move them to the appropriate location to be shipped out.

• Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
• Boosted overall employee morale by fostering a positive work environment and promoting open communication.
• Oversaw efficient inventory stocking and supply rotation.
• Set up displays and trained employees on current promotions.
• Improved department efficiency by streamlining processes and implementing time-saving strategies.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
• Evaluated customer needs and feedback to drive product and service improvements.

• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Conducted regular performance reviews with team members, fostering professional growth and development.
• Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
• Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
• Performed duties and provided service in accordance with established operating procedures and company policies.
• Established performance and service goals and held associates accountable for individual performance.
• Developed personalized solutions for customers, resulting in increased loyalty and repeat business.

• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Consistently lifted materials weighing as much as 75 pounds.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Loaded, unloaded, and moved material to and from storage and production areas.
• Loaded and unloaded materials onto and off of trucks for fast shipment.