Jalaycia Washington
Dallas
Summary
Dynamic professional with a proven track record in security and customer service, notably with Allied Universal Security Services. Skilled in incident reporting and adept at managing high-stress situations, demonstrating both strong report writing abilities and exceptional interpersonal skills. Achievements include significantly enhancing safety protocols and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
12.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
Customer Service Representative
Spectrum
03.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Gateway Charter Academy
Dallas, TXSkills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Allied Universal Security Services
12.2023 - Current
Customer Service Representative
Spectrum
03.2021 - 09.2023
Gateway Charter Academy
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