Jalaysia Rice
Summary
Accomplished Supervisor of Distribution Operations at Walgreen's Distribution Center, adept in warehouse operations and team leadership. Streamlined processes to enhance distribution efficiency and fostered a culture of safety and continuous improvement. Demonstrated excellence in operational efficiency and interpersonal skills, significantly increasing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Supervisor of Distribution Operations
Walgreen's Distribution Center
11.2021 - Current
- Trained new employees on company policies, procedures, and best practices in distribution operations, ensuring seamless integration into the workforce.
- Improved distribution efficiency by streamlining processes and implementing innovative solutions.
- Increased customer satisfaction by ensuring timely deliveries and addressing concerns promptly.
- Coordinated cross-functional initiatives aimed at improving overall supply chain efficiency from procurement to final delivery of goods.
- Maintained a safe work environment, conducting regular safety training sessions for staff.
- Implemented comprehensive contingency plans to maintain smooth operations during peak periods or unexpected disruptions.
- Collaborated with other departments to develop and implement process improvements for better coordination and smoother operations.
- Oversaw budget management for the department, identifying opportunities for cost reduction while maintaining high-quality service delivery.
Supervisor
Chick-fil-A
06.2019 - 11.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Sales Associate
Kilwins
06.2017 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Master of Science - Psychology
University of Phoenix
Phoenix, AZ01-2025
Bachelor of Arts - Psychology
University of Toledo
Toledo, OH05-2023
High School Diploma -
Carolina Forest
Myrtle Beach, SC05-2019
Skills
- Shipping and receiving
- Warehouse operations
- Operational efficiency
- Order fulfillment
- Preventive Maintenance
- Quality assurance
- Project management
- Team leadership
- Team collaboration
- Organizational skills
- Critical thinking
- Excellent communication
- Worker supervision
- Reliability
- Multitasking Abilities
- Self motivation
- Forklift operations
- Interpersonal skills
- Customer relationship management
- Goal setting
- Professionalism
Languages
English
Native or Bilingual
Timeline
Supervisor of Distribution Operations
Walgreen's Distribution Center
11.2021 - Current
Supervisor
Chick-fil-A
06.2019 - 11.2021
Sales Associate
Kilwins
06.2017 - 08.2019
Master of Science - Psychology
University of Phoenix
Bachelor of Arts - Psychology
University of Toledo
High School Diploma -
Carolina Forest