Jalea GRAY
Charlotte,NC
Summary
Dynamic Brand Engagement Advocate with a proven track record at Toyota, excelling in contract negotiations and risk management. Adept at enhancing customer satisfaction through effective communication and conflict resolution. Skilled in strategic management and business process improvement, driving successful outcomes in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Engagement Advocate
Toyota
<ul>
<li>Drafted legal documents and contracts for automotive transactions and partnerships.</li>
<li>Managed contract negotiations with suppliers and service providers to mitigate risks.</li>
<li>Advised on potential liability risks related to business transactions.</li>
<li>Assisted in developing company policies for compliance with industry regulations.</li>
</ul>
05.2023 - 09.2024
- Drafted legal documents and contracts for automotive transactions and partnerships.
- Managed contract negotiations with suppliers and service providers to mitigate risks.
- Advised on potential liability risks related to business transactions.
- Assisted in developing company policies for compliance with industry regulations.
Customer Service Representative
Allstate Insurance
09.2021 - 08.2022
- Supported customers by providing helpful information, answering questions and responding to complaints
- Resolved service problems, documents customer requests, and finalizes policy adjustments
- Assisted insurance agents and sales representatives in resolving customer complaints
- Demonstrated accuracy in processing client policy modifications based on the data given
Sales Consultant
ABC Consultant Group
04.2020 - 07.2021
- Sell the services and solutions that the company/manufacturer offers
- Maintain and grow a strong client base
- Find new business opportunities and maintain a healthy pipeline for future deals
- Respond to new and current client base regarding complaints and service enquiries
Call Center Customer Service Representative
Verizon
09.2018 - 03.2020
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Contacted customers about potential service upgrades, new update services and account changes
Education
Some College (No Degree) - Business Administration And Management
University of Phoenix
Tempe, AZ05-2026
High School Diploma - Suwanee, GA
Peachtree Ridge High School
Suwanee, GA01-2017
Some College (No Degree) - Savannah, GA
Savannah State University
Savannah, GASome College (No Degree) -
Augusta University
Augusta, Georgia, GASkills
- Customer support and call center operations
- Strategic management and leadership
- Effective communication
- Business process improvement
- Ability to work under pressure
- Time management
- Conflict resolution
- Adaptability and self-motivation
- Product knowledge and brand development
- Market research and team collaboration
- Negotiation skills
- Project management
Hobbies and Interests
- Played basketball in college on a full ride scholarship
- Love to work out
- Take adventures
- Spend time with family
Certification
Project Management Certification from University Of Phoenix ; 2025
Accomplishments
The National Society of Leadership and Success ; 2024
Timeline
Brand Engagement Advocate
Toyota
05.2023 - 09.2024
Customer Service Representative
Allstate Insurance
09.2021 - 08.2022
Sales Consultant
ABC Consultant Group
04.2020 - 07.2021
Call Center Customer Service Representative
Verizon
09.2018 - 03.2020
Some College (No Degree) - Business Administration And Management
University of Phoenix
High School Diploma - Suwanee, GA
Peachtree Ridge High School
Some College (No Degree) - Savannah, GA
Savannah State University
Some College (No Degree) -
Augusta University