Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jhatara Garner

Healthcare Adminitration
Henderson,NV

Summary

Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

3
3
years of professional experience

Work History

Call Center Representative

TransPerfect Connect
04.2022 - 07.2023
  • Responded to customer calls and emails to answer questions about services.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Investigated and resolved accounting, service and delivery concerns.
  • Updated databases to handle customer data.
  • Promptly responded to inquiries and requests from prospective customers.
  • Addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Crew Member/Cashier Specialist

Cafe Rio
12.2020 - 04.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

Mcclintock High School
Tempe, AZ
06.2021

Skills

  • Call Control Skills
  • Call Documentation Skills
  • Resolving Issues
  • Verbal and Written Communication
  • Time Management
  • Microsoft Office
  • Customer Communication
  • Customer Support

Timeline

Call Center Representative

TransPerfect Connect
04.2022 - 07.2023

Crew Member/Cashier Specialist

Cafe Rio
12.2020 - 04.2022

High School Diploma -

Mcclintock High School

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