JALEAL WATKINS
Russellville,AR
Summary
Highly organized, and very detail-oriented Administrative Assistant. Knowledgeable in providing professional, friendly customer service to customers, and fellow professionals. Skilled at problem-solving, data entry, and multi-tasking.
Overview
10
10
years of professional experience
Work History
Office Manager
Krigbaum Sanitation
Ozark, Arkansas
10.2024 - Current
- Streamlined communication processes between departments and external partners.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer complaints or answered customers' questions.
Administrative Assistant
Taylor Fortune Group
Little Rock, Arkansas
06.2021 - 08.2024
- Coordinated travel arrangements, including itineraries and accommodations for staff.
- Developed and maintained filing systems to ensure easy access to documents.
- Communicated with clients and vendors to facilitate seamless interactions.
- Executed data entry tasks to update records in company databases efficiently.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Handled incoming calls and directed callers to appropriate department or employee.
Administrative Assistant
Tyler Group Inc.
Conway, AR
08.2018 - 01.2020
- Answer calls with a friendly, polite approach to ensure excellent customer service.
- Deliver exceptional clerical support every day, including booking jobs, scheduling appointments, transcribing notes, and mailing packages.
- Conduct thorough research, such as looking up deeds, to obtain relevant data for staff requirements.
Assistant General Manager
La Quinta Inn & Suites Conway
Conway, AR
01.2017 - 12.2017
- Carefully interviewed, selected, assisted in the selection of hotel staff, and completed all new hire paperwork.
- Generated repeat business through exceptional customer service.
- Assisted the General Manager with day-to-day operations.
- Acted as the hotel's public relations and promoted the property within the local community.
- Monitored guest feedback on Medallia.
- Received and resolved guest complaints.
- Maintained accurate records, including cash flow sheets, direct billing, AR aging reports, etc.
- Handled corporate clients and participated in new client acquisition with the sales team whenever required.
- Acted as General Manager when the General Manager was not on the property.
Front Desk Attendant
La Quinta Inn & Suites Conway
Conway, AR
05.2015 - 01.2017
- Greeted and welcomed all hotel guests with a smile.
- Reviewed account information and charges with guests during check-out.
- Resolved service-related problems in a timely manner.
- Handled cash and credit card payments.
- Used oral and written communication skills to register and accommodate guests.
- Responsible for front office, lobby maintenance.
- Filed important paperwork at the end of the shift.
- Collaborated with maintenance and housekeeping to provide the guests with the best experience possible.
Education
High School Diploma -
Greenwood High School
Greenwood, Ar2010
Skills
- Excellent communication skills
- Dedicated team player
- Filing and data archiving
- Advanced clerical knowledge
- Pleasant demeanor
- Multi-line phone proficiency
- Excellent planner and coordinator
- Critical thinker
- Self-directed
- Customer service
- Front office
- Human resources
- Public relations
- Sales
- Written communication skills
Accomplishments
- Won Administrative Assistant of the year 2023 for Taylor Fortune Group.
Timeline
Office Manager
Krigbaum Sanitation
10.2024 - Current
Administrative Assistant
Taylor Fortune Group
06.2021 - 08.2024
Administrative Assistant
Tyler Group Inc.
08.2018 - 01.2020
Assistant General Manager
La Quinta Inn & Suites Conway
01.2017 - 12.2017
Front Desk Attendant
La Quinta Inn & Suites Conway
05.2015 - 01.2017
High School Diploma -
Greenwood High School
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