Jaleasha Wright

• Enhanced employee retention by implementing effective onboarding processes and conducting regular follow-up meetings.
• Reduced time spent on repetitive tasks through automation of HR processes, allowing more focus on strategic initiatives.
• Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
• Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
• Assisted in updating company policies regularly to ensure alignment with current industry standards and best practices in human resources management.
• Gathered personnel records from employees from each department.
• Boosted HR efficiency by consolidating systems and creating user-friendly resources for employees and managers.
• Supported management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
• Collaborated with department heads to create succession plans, fostering a proactive approach toward employee development and promotion.
• Improved workplace culture by promoting diversity and inclusion initiatives, leading to higher employee satisfaction rates.

- Provided exceptional customer service to military personnel and their families, ensuring all inquiries and issues were resolved promptly and efficiently.

- Managed administrative tasks including personnel records, travel arrangements, and benefits processing.

- Coordinated with various departments to facilitate smooth operations and support for service members.

- Conducted regular training sessions to educate personnel on available services and benefits.

- Maintained a high level of confidentiality and professionalism in handling sensitive information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.