Jalecia Cervone
Marietta ,Ga
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Katz pediatrics
05.2021 - Current
- Managed daily computer operations and office opening and closing procedures. Engaged with parents to address their needs and concerns. Oversaw scheduling, coordination, and confirmation of appointments and meetings. Enhanced prescription refill processes, minimizing errors and boosting efficiency. Conducted developmental milestone screenings, identifying issues and suggesting interventions. Championed continuous improvement initiatives to elevate patient care standards. Established an immunization tracking system to ensure timely vaccinations. Partnered with healthcare professionals to design tailored treatment plans for optimal patient outcomes.
Front Desk
Cleveland Clinic Martin Health
01.2019 - 05.2021
- Managed patient interactions and insurance processes to streamline appointment scheduling. Coordinated referrals to ensure patients received necessary medical attention. Achieved timely completion of tasks to meet daily operational goals. Adhered to protocols and procedures for task execution. Cultivated a self-driven work ethic with a strong sense of accountability. Led efforts in high-pressure environments to maintain productivity. Demonstrated quick learning and adaptability to evolving situations. Fostered effective communication skills in both verbal and written forms. Promoted a culture of respect and support among team members. Advocated for continuous learning and professional growth. Ensured meticulous attention to detail in all completed tasks.
Education
High school diploma -
Port St Lucie High School
06.2020
Skills
- Achieved high customer satisfaction through effective service delivery Improved data entry and collection accuracy, enhancing operational efficiency Cultivated social skills development, resulting in stronger team dynamics Coordinated successful referrals and new patient integration Optimized phone service interactions, leading to improved client engagement
Certification
Non-CDL Class C
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Receptionist
Katz pediatrics
05.2021 - Current
Front Desk
Cleveland Clinic Martin Health
01.2019 - 05.2021
High school diploma -
Port St Lucie High School