Jalecia Lowe
Lauderhill,Fl
Summary
Experienced remote professional with a proven track record of delivering high-quality work in a self-directed environment. Skilled in leveraging digital communication and collaboration tools to stay connected and productive as part of a distributed team. Adept at managing competing priorities,meeting deadlines,and maintaining focus without direct supervision. Committed to maintaining strong written communication skills and attention to detail in a virtual setting.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GMS Connect
08.2022 - 03.2024
- Responded to a large number of calls related to product and service inquires (technical support, warranty claims, sales, etc.)
- Enhanced company reputation through excellent customer service and professional demeanor
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
Customer Service Representative
Modivcare
09.2021 - 08.2022
- Responded to a large number of calls related to product and service inquires (technical support, warranty claims, sales, etc.)
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicate with customers over phone, email and chat.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Technical Support Representative
Sonny's Enterprise
08.2020 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Monitored incoming calls from customers regarding hardware and software issues; provided timely resolutions
- Investigated advanced technical issues related to networks, operating systems; provided expert advice where required.
Education
High School Diploma -
West Park High School
06.2018
Skills
- Customer Service
- Sales
- MS Office(Word, Excel, Outlook, etc)
- Cross-functional collaboration
- Customer Relationship Management (CRM)
- Inbound and Outbound Calling
- Complaint resolution
- Time Management
Timeline
Customer Service Representative
GMS Connect
08.2022 - 03.2024
Customer Service Representative
Modivcare
09.2021 - 08.2022
Technical Support Representative
Sonny's Enterprise
08.2020 - 09.2021
High School Diploma -
West Park High School
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