Summary
Overview
Work History
Education
Skills
Refrences
Timeline
Generic

Jalecia Vonner

Spring,Texas

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Support Agent

Imprint
10.2023 - Current
  • Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Linehaul Coordinator

FedEx Linehaul
05.2018 - 06.2023
  • Managed and updated driver's daily schedule and dispatch board.
  • Maintained records of deliveries, pickups, and other fleet operations activities.
  • Analyzed data from GPS tracking systems to identify potential issues or delays in deliveries.
  • Prepared detailed documents outlining trip plans for drivers before each journey.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Answered customer inquiries and resolved customer issues in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Developed relationships with key clients through regular contact and follow-up communication.

Operations Coordinator

FedEx Ground
06.2013 - 05.2018
  • Investigated customer complaints and worked with internal departments to resolve issues.
  • Maintained accurate records of customer complaints, resolutions, and follow-up activities.
  • Conducted thorough investigations into complex complaint cases to determine appropriate resolution strategies.
  • Answered customer inquiries and resolved customer issues in a timely manner.
  • Inputted data into various software programs accurately and efficiently.
  • Entered large volumes of information into spreadsheets quickly and accurately.
  • Maintained records of deliveries, pickups, and other fleet operations activities.
  • Documented all relevant communication between customers, drivers, dispatchers, and management staff.
  • Analyzed data from GPS tracking systems to identify potential issues or delays in deliveries.
  • Assisted in the training of new dispatchers on company policies and procedures.
  • Verified cash, checks and other documents for accuracy.
  • Balanced daily transactions against bank records.
  • Scheduled appointments for customers based on their availability.

Operations Administrator

FedEx Home Delivery
07.2011 - 06.2013
  • Conducted periodic audits of production processes to ensure adherence to established standards.
  • Managed and updated driver's daily schedule and dispatch board.
  • Processed paperwork for new drivers, including license verification and background checks.
  • Maintained records of deliveries, pickups, and other fleet operations activities.
  • Created dashboards and visualizations to monitor trends in metrics over time.
  • Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
  • Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
  • Developed strategies to improve the quality of services based on analysis of customer feedback data.
  • Maintained vendor files, ensuring all documents were up-to-date and accurate.
  • Reviewed invoices for accuracy and completeness prior to processing payments.
  • Reconciled vendor accounts on a monthly basis.
  • Managed and updated driver's daily schedule and dispatch board.
  • Resolved customer queries related to delivery status and timing.
  • Sourced and screened potential candidates for open positions.
  • Maintained Applicant Tracking System records of all applicants.
  • Provided feedback to unsuccessful applicants on the status of their applications.

Education

High School Diploma -

Guam High School
Guam
06.2010

Skills

  • Customer Relations
  • Risk Management
  • Compliance Management
  • Safety Oversight
  • Logistics Coordination
  • Operations Management
  • Complaint Handling
  • HR Knowledge
  • Typing 70 WPM
  • Excellent 10 Key
  • Zendesk
  • Pre-Employment Screening
  • Recruitment

Refrences

Tanerica Ward - FedEx Ground - 832-593-1124

Vicki Wilson -FedEx Linehaul - 713-882-9501


Timeline

Customer Support Agent

Imprint
10.2023 - Current

Linehaul Coordinator

FedEx Linehaul
05.2018 - 06.2023

Operations Coordinator

FedEx Ground
06.2013 - 05.2018

Operations Administrator

FedEx Home Delivery
07.2011 - 06.2013

High School Diploma -

Guam High School

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Jalecia Vonner