Jaleeca Bell
Prattville,AL
Summary
Proven Customer Care Coordinator with a track record of enhancing customer satisfaction and retention at Everise. Excelled in multitasking across databases and software, demonstrating strong organization and problem-solving skills. Trained and mentored teams, improving productivity by 30%. Known for exceptional communication and active listening, fostering loyal client relationships and exceeding service standards. Customer service professional with strong background in coordinating and improving customer care processes. Known for focus on team collaboration and achieving results, ensuring reliability and adaptability in dynamic environments. Adept at conflict resolution, effective communication, and utilizing technology to enhance customer experience. Recognized for fostering positive relationships and driving continuous improvement.
Overview
4
4
years of professional experience
Work History
Test Proctor
PSI
06.2024 - Current
- Ensured test integrity by vigilantly monitoring students during exams and addressing any issues or concerns promptly.
- Improved test security by regularly updating and implementing strict proctoring protocols and procedures.
- Efficiently organized examination materials prior to each session, reducing time spent searching for necessary items during exams.
- Provided exceptional customer service to both students and faculty, answering questions and resolving issues related to the testing process.
- Managed scheduling of exam appointments, maximizing availability while preventing overbooking or double-booking conflicts.
- Supported the overall goals of the testing center by consistently demonstrating professionalism, competence, and dedication to student success.
- Streamlined exam check-in process, ensuring prompt start times and minimizing delays for students.
- Maintained accurate records for all exams administered, facilitating efficient test score processing and reporting.
- Contributed to a positive testing environment through professional demeanor and effective communication with examinees.
Customer Service Representative
Foundever ( Remote )
01.2023 - 05.2024
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Created and maintained detailed database to develop promotional sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Care Coordinator
Everise ( Remote )
01.2021 - 12.2022
- Efficiently navigated multiple databases and software programs while assisting customers, maximizing productivity without sacrificing quality of service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Developed client rapport by promptly processing requests and resolving financial discrepancies.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Developed strong relationships with clients by consistently providing exceptional service and support.
- Provided empathetic support during difficult situations, demonstrating genuine concern for customer wellbeing.
- Took ownership of customers issues to follow problems through to resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Logged call information and solutions provided into internal database.
- Created customer support strategies to increase customer retention.
- Contributed positively to team morale through active participation in meetings as well as offering constructive feedback.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Education
High School Diploma -
Robert E Lee High School
Montgomery AL05.2006
Skills
- Inbound Customer Service
- Patience and composure
- Customer Relations
- Strong Organization
- First Call resolution
- Customer Relationship Management
- Custom order management
- Team Management
- Customer experience improvement
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving skills
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Computer Skills
- Excellent Communication
- Customer service excellence
- Team Collaboration
- Active Listening
Timeline
Test Proctor
PSI
06.2024 - Current
Customer Service Representative
Foundever ( Remote )
01.2023 - 05.2024
Customer Care Coordinator
Everise ( Remote )
01.2021 - 12.2022
High School Diploma -
Robert E Lee High School
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