JALEEHA LOUIS
CINCINNATI,OH
Overview
7
7
years of professional experience
Work History
TEAM LEAD
Sam's Club
Cincinnati, OH
04.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Team Leader
Walmart
Cincinnati, OH
01.2018 - 02.2022
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
STNA
Comeforcare
West Chester, OH
02.2021 - 01.2022
- Followed infection control policies while performing job duties.
- Demonstrated respect for patient rights and privacy while providing care services.
- Assisted with meal preparation and feeding of patients who required assistance.
- Provided basic patient care, including bathing, dressing and grooming.
- Assisted patients with mobility issues in transferring from bed to wheelchair or other assistive device.
- Monitored vital signs, such as pulse rate, respiration and temperature.
- Performed routine medical tasks, such as taking blood pressure and changing dressings.
- Reported any changes in the patient's condition to the nurse on duty.
- Recorded information regarding food intake and output of patients.
- Helped maintain a clean and orderly environment throughout the facility.
- Answered call lights promptly and responded to requests for assistance from patients or family members.
- Transported patients between rooms or units as needed.
- Responded quickly during emergency situations in accordance with hospital protocols.
- Provided emotional support and comfort to patients when needed.
Education
High School Diploma -
WOODWARD HIGH SCHOOL
Skills
- Employee Evaluation
- Reliable and Responsible
- Forklift operator
- Diligent
Accomplishments
- Employee of the Year 2019
Timeline
TEAM LEAD
Sam's Club
04.2023 - Current
STNA
Comeforcare
02.2021 - 01.2022
Team Leader
Walmart
01.2018 - 02.2022
High School Diploma -
WOODWARD HIGH SCHOOL