Jaleel Braithwaite
Freeport,New York
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. My experiences over the years has fostered a dynamic skill set, excelling in everything from physical labor, costumer service, innovative sales techniques to acute tech literacy. Leading to a passion for new challenges and excelling both in the quiet moments and when needed most.
Overview
5
5
years of professional experience
Work History
Service Desk associate
The Home Depot
Freeport
07.2023 - Current
- Helping customers make selections by building customer confidence, offering suggestions and opinions
- Welcomed customers by greeting them and offering them assistance
- Responsible for answering calls and addressing any issues ranging from orders and deliveries, to departmental questions throughout the store
- Load and organized company merchandise in the stock room
- Helping customers return any items that are no longer needed or is defective.
Food & Merchandise associate
Madison Square Garden
New York
10.2022 - 06.2023
- Maintained a clean and sanitary work station, including tables, shelves, grills, beer dispensers
- Sold merchandise for the Knicks and the Rangers, expected to engage with customer interests and enhance shopping experience
- Performed multiple tasks such as serving beer and other alcoholic beverages, preparing meals for customers along with promoting and selling team merch.
Amazon Delivery Specialist
Amazon
Bethpage
09.2021 - 06.2022
- Prepared customer food items and other merchandise for delivery
- Responsibilities included stowing and batching items and organizing merchandise as the manager saw fit
- Minor work in receiving pallets and maintaining a clean work environment.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
Office Assistant
CUNY York College
New York
04.2019 - 07.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Streamlined communication between departments for better collaboration and increased productivity.
Education
Bachelor of Arts Degree in Sociology - Business Administration
York College
05.2024
Skills
Computer Skills: Microsoft Word, Microsoft Excel, Microsoft PowerPoint Stocking Skills: able to lift medium to heavy weight materials for a sustained time period
Incident Management
Customer Service
Professionalism and Punctuality
Patience and Tolerance
City and non-city driving
Critical thinking aptitude
Efficient Driving Techniques
Problem-solving abilities
Biking, Swimming and Basketball
Biking has been a part of me ever since I first learned to balance the centre, its the upgrade to walking with an exponentially greater level of freedom. I sometimes have a love hate relationship with the water, but ultimately there are few things I enjoy more than finding a pool and letting myself float, swim or dive to my heart's content. Basketball is my passion, the greatest sport in the world and hopefully in the future a career awaits.
Timeline
Service Desk associate
The Home Depot
07.2023 - Current
Food & Merchandise associate
Madison Square Garden
10.2022 - 06.2023
Amazon Delivery Specialist
Amazon
09.2021 - 06.2022
Office Assistant
CUNY York College
04.2019 - 07.2021
Bachelor of Arts Degree in Sociology - Business Administration
York College