Experienced with behavior analysis, focusing on individualized lesson plans to improve students' skills. Utilizes positive reinforcement to support goal achievement. Strong understanding of data collection and analysis to refine success strategies.
Overview
8
8
years of professional experience
Work History
Senior Airport Services Agent
Emirates Airline
01.2022 - 01.2025
Certified 14 CFR Part 382 ACAA complaints resolution official.
Wrote and implemented training material.
Completed daily KPI reports.
Oversaw the handling of special needs passengers and unaccompanied minors.
Airport services
Swissport
01.2020 - 01.2022
Check-in and boarding desk lead agent.
Assisted passengers, ensuring wheelchair aid was provided.
Escorted passengers with hidden disabilities though busy security corridors.
Conducted daily briefings on special passenger handling.
Mentor Instructor
Caribbean Aviation Training Center
06.2017 - 08.2017
Developed lesson plans and conducted ground training modules tailored to preteen children.
Assisted flight school management with marketing efforts engaging with potential students through career events.
Conducted assessments to identify behavioral challenges and tailored strategies for improvement.
Customer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group SecurityCustomer Service Cum Aviation Security at EMIRATES AIRLINE (TGSS) - Emirates Group Security