Jaleel Holmes
Cairo,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
PCA
Magnolia Place Of Cairo
03.2022 - 01.2024
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Collected and transported specimens to prepare for lab testing.
Customer Service Representative
Afni Call Center
05.2018 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Cairo High School
Cairo, GA05.2012
Skills
- Personal Hygiene Assistance
- Behavioral Management
- Emotional Support
- Dementia Care
- Meal Preparation
- HIPAA Compliance
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Customer Relations
- Data Entry
Timeline
PCA
Magnolia Place Of Cairo
03.2022 - 01.2024
Customer Service Representative
Afni Call Center
05.2018 - 04.2021
High School Diploma -
Cairo High School