Jaleel I. Heyward
Wilmington,DE
Summary
Experienced in providing network and customer support to users and developing and implementing technical solutions. Adept at analyzing system performance to drive optimal user experience. Diligent with background in providing exceptional support and resolving technical issues. Demonstrated ability to streamline processes, Proven skills in troubleshooting and customer service, ensuring seamless user experiences.
Overview
6
6
years of professional experience
Work History
Warehouse Assistant
Amazon CO.
12.2017 - 02.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
Support Specialist
Delaware Healthcare Association
02.2019 - 10.2021
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
CDL Dispatcher
SYSCO Food Services
03.2019 - 10.2022
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
Support Specialist
Stride Transport
12.2022 - 03.2024
- Engaged service providers and vendors in logging support or service tickets.
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Reduced call handle time with effective communication and problem-solving skills.
- Boosted customer retention by delivering exceptional service and follow-up support.
Education
Deploma -
Thomas Mckean Highschool
01.2014
Skills
- Effective communication
- Analytical problem solving
- Ability to Work Under Pressure
- Experienced with Adobe Illustrator
- JavaScript proficiency
- Technical support
- Service ticket tracking
- Customer service
- Desktop support
- Technical issues analysis
- Service support
- Microsoft outlook
Websites
Timeline
Support Specialist
Stride Transport
12.2022 - 03.2024
CDL Dispatcher
SYSCO Food Services
03.2019 - 10.2022
Support Specialist
Delaware Healthcare Association
02.2019 - 10.2021
Warehouse Assistant
Amazon CO.
12.2017 - 02.2018
Deploma -
Thomas Mckean Highschool
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