JALEEL K. WALKER
Summary
Proven ability to adapt quickly to new environments with strong analytical, communication, and teamwork skills. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
General Expert Agent
Placemakr Premier SoBro
11.2024 - Current
- Informed clients of policies and procedures.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Increased customer satisfaction with personalized follow-up strategies.
- Confirmed relevant guest information and payment methods to prevent fraud.
Sanitation agent
JWMarriott Nashville
01.2024 - 06.2024
- Cleaning and maintaining the kitchen, including washing dishes, pots, pans, and other cooking equipment.
- Mopping and sweeping floors to keep the kitchen area clean and tidy.
- Taking out the trash and recycling on a regular basis.
- Restocking and organizing kitchen supplies and ingredients.
- Assisting the chefs and other kitchen staff with basic food preparation tasks like peeling, chopping, and washing vegetables.
- Ensuring all work surfaces, equipment, and tools are sanitized according to health and safety regulations.
Front desk/laundry attendant
AC HOTEL
04.2020 - 11.2023
- Welcome guests and conduct check-ins and check-outs using POS system
- Promptly address guest questions, and help make restaurant and transport reservations
- Provide guests with clear, up-to-date information on hotel services and promotions
- Keep the front desk clean, attractive, and uncluttered
- Sort, dry, wash, press and fold textile items.
Call Centre Agent
IBEX Global SOLUTIONS
01.2018 - 03.2020
- Managing and resolving customer complaints.
- Verifying customer information.
- Document all call information as per company guidelines.
- Research required information using available resources.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains and improves quality results by adhering to standards and guidelines.
- Made recommendations to supervisors in an effort to improve procedures, policies etc.
- Regularly updating job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplished sales and organization mission by completing related results as needed.
Warehouse Supervisor/Driver
Home and Things
12.2016 - 12.2017
- Meet and Greet customers.
- Deliver goods to customers in a timely manner.
- Stock inventory using Microsoft Excel.
- Maintenance of warehouse.
- Receiving and processing incoming stock and materials
- Packing and shipping of goods
Education
Portmore Community College
01.2015
High School Diploma -
Clan Carthy High School
01.2014
Skills
- Excellent time management skills
- Great customer service delivery and interpersonal skills
- Competent in Microsoft Word and Excel
- Good written and oral communication skills
- Strong team player
- Consistently met and exceeded targets
- Logical thinker with the ability to think outside of the box
- Positive attitude
- Problem-solving
Hobbies and Interests
Playing Soccer, Interacting with others, Spending time with my children
Contact
- PHONE:
- 8623219906
- 8624369085
- EMAIL:
- Jaleelwalker@gmail.com
Timeline
General Expert Agent
Placemakr Premier SoBro
11.2024 - Current
Sanitation agent
JWMarriott Nashville
01.2024 - 06.2024
Front desk/laundry attendant
AC HOTEL
04.2020 - 11.2023
Call Centre Agent
IBEX Global SOLUTIONS
01.2018 - 03.2020
Warehouse Supervisor/Driver
Home and Things
12.2016 - 12.2017
Portmore Community College
High School Diploma -
Clan Carthy High School
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