Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jaleel Thompson

Charlottesville,VA

Summary

Hardworking, self-driven individual that is enthusiastic about learning new skills, broadening overall knowledge, and striving to be an important asset to a business. Offers strong administrative, relationship-building, and problem-solving abilities. Extremely passionate and motivated to be great, not only in the workplace but in all aspects of life, along with the discipline and consistency that greatness requires.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Jiji Solutions LLC - Amazon Affiliate
05.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Flooring Sales Specialist

Lowes Home Improvment
05.2021 - 05.2023
  • Assisted customers with selecting appropriate floor types and styles.
  • Demonstrated features of different floor options and overcame objections with knowledgeable responses.
  • Discussed pricing, additional charges and payment plans during sales process.
  • Maintained in-depth understanding of all available brands and types of flooring available to customers.
  • Followed up with customers to assess satisfaction, answer questions and resolve concerns.
  • Drove team revenue totals by bringing in top sales numbers. (Led location in flooring sales for fiscal year 2022 with $825,000 in total sales)
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional customer service and pleasant shopping experiences to all customers.
  • Cleaned showroom and display fixtures daily.
  • Merchandised and stocked product as needed.

Customer Experience Manager

Five Below
11.2019 - 05.2021
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Trained and developed new employees on register functions and cash handling.
  • Merchandised product and set pricing for seasonal resets.

Hardware Sales Associate

Lowes Home Improvment
05.2016 - 11.2019
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Used in-store system to locate inventory and place special orders for customers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided expert knowledge on door entry systems and locks, as well as rekeying commercial and residential locks and making replica keys for customers.

Education

Business Administration And Management

Piedmont Virginia Community College
Charlottesville, VA

High School Diploma -

Nelson County High School
Lovingston, VA
05.2015

Skills

  • Verbal and Written Communication
  • Attention to Detail
  • Inventory Control Processes
  • Basic Mathematical Skill
  • Strong Communication and Interpersonal Skills
  • Computer Proficiency and Microsoft Office
  • Merchandising and Display
  • Energy and Physical Stamina
  • Efficiency and Time Management
  • Complex Problem-Solving

Timeline

Delivery Driver

Jiji Solutions LLC - Amazon Affiliate
05.2023 - Current

Flooring Sales Specialist

Lowes Home Improvment
05.2021 - 05.2023

Customer Experience Manager

Five Below
11.2019 - 05.2021

Hardware Sales Associate

Lowes Home Improvment
05.2016 - 11.2019

Business Administration And Management

Piedmont Virginia Community College

High School Diploma -

Nelson County High School

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Jaleel Thompson