Jaleena Gonzalez
Woodstown,NJ
Summary
Determined professional with dedication to hard work and flexibility. Offers strong authoritative management and dedicated team player abilities. Personable demeanor and focused with physical strength to accommodate lifts up to 150 pounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
Pennsville, NJ
05.2023 - Current
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Assisted with crowd control during large events held at the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Secured personnel and premises by inspecting buildings and patrolling property.
Front Desk Associate
Planet Fitness Gym
Pennsville, NJ
10.2022 - 05.2023
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled the facility with authority using great communication and active listening skills.
- Able to have a sharp focus and multitask in a fast paced environment.
Warehouse Associate
Amazon
Swedesboro, NJ
06.2021 - 08.2022
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Cashier
Sicilias Pizza
Penns Grove, NJ
01.2020 - 02.2021
- Learned leadership and authority positions and provided backup at key times.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted over 200 customers per day.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
Delivery Driver
Andys Pizza
Penns Grove, NJ
06.2016 - 08.2019
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
N/A -
Salem Community College
Penns Grove, NJ09.2015
Diploma -
Penns Grove High School
Carneys Point, NJ06.2014
Skills
- Lifting and Sorting
- Computerized Time Management Systems
- Professional Relationships
- Work Assignments
- Active Listening
- Critical Thinking
- Monitoring
- Coordination
- Great customer service
- Great attention to detail
- Conflict Management
- Problem-Solving Skills
- Administrative Support
- Front Office Support
- Guest Interaction
- Check in and Checkout Procedures
- Operational Requirements
- Maintenance Team Collaboration
- Personable Demeanor
- Monitor Security
- Physical Fitness
- First aid and CPR certified
- Client Relations
- Guest Engagement
- Strong Work Ethic
- Positive and professional
- Sales Techniques
Certification
- CPT NASM Certified Aug 2024
- CPR/ First Aid AED certified May 2023
- SORA License May 2023
Languages
Spanish
Limited
Certifications TBD
- Strenth and conditioning Coach
- Nutrition Coach
- Online CPT
Timeline
Security Officer
Securitas Security Services USA
05.2023 - Current
Front Desk Associate
Planet Fitness Gym
10.2022 - 05.2023
Warehouse Associate
Amazon
06.2021 - 08.2022
Cashier
Sicilias Pizza
01.2020 - 02.2021
Delivery Driver
Andys Pizza
06.2016 - 08.2019
N/A -
Salem Community College
Diploma -
Penns Grove High School