Jaleene Funes
Atlanta,GA
Overview
8
8
years of professional experience
Work History
Universal Banker
TRUIST
Atlanta, GA
10.2023 - 04.2024
Hotel Front Desk Supervisor
The Glenn Hotel
Atlanta, GA
01.2022 - 10.2023
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service
- Trained new front desk staff members, improving overall team performance and knowledge
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel's front desk area
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations
Guest Experience Expert
Marriott International, Inc.
Atlanta, GA
05.2019 - 01.2022
- Provided that critical first impression to our guests and had a natural passion for delivering exceptional service
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service
- Assisted with check-ins, checkouts and distributed keys that support management and lead to guest satisfaction
- Knowledgeable of products, hotel property attractions and amenities providing excellent customer service to guests
- Learned about different means of technology to communicate with guests about inquiries and new updated information about the hotel
- Enjoyed solving problems
- Very comfortable checking guests in and out, and handled cash and credit card transactions accurately and confidently
- Welcomed and served guests in person and over the phone daily
- Trained new employees according to safety policies, procedures, and company standards which lead to customer satisfaction
- Delegated work to staff, setting priorities and goals
Supervisor
Starbucks
Atlanta, GA
12.2015 - 07.2019
- Ensured proper cash management and adhered to cash register policies
- Provided excellent customer service which lead to being promoted to supervisor
Timeline
Universal Banker
TRUIST
10.2023 - 04.2024
Hotel Front Desk Supervisor
The Glenn Hotel
01.2022 - 10.2023
Guest Experience Expert
Marriott International, Inc.
05.2019 - 01.2022
Supervisor
Starbucks
12.2015 - 07.2019