Jaleene Funes

• Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
• Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
• Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
• Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.

• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

• Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
• Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
• Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
• Trained new front desk staff members, improving overall team performance and knowledge.
• Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
• Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
• Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.

• Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
• Assist with check-ins, checkouts and distribute keys that support management and lead to guest satisfaction.
• Knowledgeable of products, hotel property attractions and amenities providing excellent customer service to guests.
• Learned about different means of technology to communicate with guests about inquiries and new updated information about the hotel.
• Enjoyed solving problems. Very comfortable checking guests in and out, and handled cash and credit card transactions accurately and confidently.
• Welcomed and served guests in person and over the phone daily.

Provided that critical first impression to our guests and had a natural passion for delivering exceptional service.

• Trained new employees according to safety policies,procedures,and company standards which lead to customer satisfaction.

● Ensured proper cash management and adhered to cash register policies.

● Provided excellent customer service which lead to being promoted to supervisor.

● Educated customers with new products and menu items

• Delegated work to staff, setting priorities and goals.