Jaleesa Agosto
Tobyhanna,PA
Summary
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
Overview
15
15
years of professional experience
Work History
Cocktail Server
Mount Airy Casino And Resort
2009.09 - Current
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
Customer Representative
Cigna
2020.02 - 2021.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Customer Care Representative
Cutco Cutlery
2008.09 - 2009.05
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Applied Science - Health Sciences
Northampton Community College
Bethlehem, PA06.2026
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA06.2008
Skills
- High-Volume Dining
- Guest Relations Management
- Menu Memorization
- Customer Service
- Quality Assurance
Timeline
Customer Representative
Cigna
2020.02 - 2021.09
Cocktail Server
Mount Airy Casino And Resort
2009.09 - Current
Customer Care Representative
Cutco Cutlery
2008.09 - 2009.05
Associate of Applied Science - Health Sciences
Northampton Community College
High School Diploma -
Pocono Mountain East High School
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