JALEESA ALSTON, Bsn, Rn, Cpht
Folcroft,PA
Summary
Licensed Pharmacy Technician, Certified Pharmacy Technician (CPhT), and Registered Nurse with 10+ years of experience across retail, managed care, hospital outpatient, and specialty pharmacy settings. Skilled in pharmacy operations, prescription processing, insurance claims, regulatory compliance, and patient-centered care. Known for strong collaboration, leadership, and process improvement that support efficient workflows and better patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialty Pharmacy Technician / Ambulatory Pharmacy Technician
Pennsylvania Hospital Outpatient Pharmacy (May 2019-Dec 2023)
Philadelphia, PA
07.2024 - Current
- Coordinate pharmacist consultations and collect patient information to support accurate prescription fulfillment.
- Collaborate with insurance providers to process claims, resolve coverage issues, and facilitate timely medication access.
- Communicate with specialty provider offices, patients, and healthcare teams to support medication adherence and continuity of care.
- Assist with benefits investigations, prior authorization requirements, and prescription processing activities.
- Maintain compliance with pharmacy regulations, organizational policies, and quality standards.
- Support daily pharmacy operations while delivering exceptional customer service and patient support.
Dialysis Registered Nurse
Fresenius Medical Care / Hospital of the University of Pennsylvania
Philadelphia, PA
02.2023 - 02.2024
- Provided direct patient care for individuals receiving hemodialysis treatments in an outpatient clinical setting.
- Assessed patient conditions, monitored vital signs, and responded appropriately to changes in clinical status.
- Maintained accurate documentation of treatments, assessments, laboratory results, and patient progress.
- Collaborated with nephrologists and interdisciplinary care teams to implement individualized treatment plans.
- Educated patients and families regarding treatment plans, medications, and disease management strategies.
- Promoted patient safety and quality outcomes through adherence to established clinical protocols.
Pharmacy Technician Call Center Representative
AmeriHealth Caritas
01.2018 - 02.2019
- Managed high-volume pharmacy and prescription benefit inquiries while maintaining exceptional customer service standards.
- Assisted members with pharmacy claims, medication coverage questions, and benefit-related concerns.
- Documented customer interactions accurately and efficiently to support timely issue resolution.
- Collaborated with pharmacies, healthcare providers, and internal departments to address member needs.
Pharmacy Technician / Inventory Specialist
CVS Pharmacy
02.2013 - 06.2018
- Processed prescription claims and assisted customers with medication-related questions and concerns.
- Maintained inventory levels, managed medication ordering processes, and monitored stock accuracy.
- Coordinated communication between patients, pharmacists, providers, and insurance companies.
- Supported pharmacy operations by ensuring efficient workflow and compliance with company policies.
- Delivered outstanding customer service while maintaining accuracy in a fast-paced environment.
Education
Bachelor of Science in Nursing - Nursing
Drexel University
Philadelphia, PA06-2026
Associate of Science in Nursing - Nursing
Delaware County Community College
Media, PA05-2022
Skills
- Specialty Pharmacy Services
- HIPAA compliance
- Team Leadership & Collaboration
- Prescription Processing
- Insurance Claims & Reimbursement
- Prior Authorizations
- Medication Access Services
- Regulatory Compliance
- Quality Assurance
- Patient Care & Advocacy
- Staff Training & Support
- Workflow Optimization
- Problem Solving
- Customer Service Excellence
- Electronic Health Records
- Microsoft Word, Excel, Outlook, SharePoint, and Adobe Applications
Certification
- Registered Nurse (RN), Pennsylvania Board of Nursing – License #RN764824
- Licensed Pharmacy Technician, Pennsylvania State Board of Pharmacy – License #PTE013476
- Certified Pharmacy Technician (CPhT)
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
Timeline
Specialty Pharmacy Technician / Ambulatory Pharmacy Technician
Pennsylvania Hospital Outpatient Pharmacy (May 2019-Dec 2023)
07.2024 - Current
Dialysis Registered Nurse
Fresenius Medical Care / Hospital of the University of Pennsylvania
02.2023 - 02.2024
Pharmacy Technician Call Center Representative
AmeriHealth Caritas
01.2018 - 02.2019
Pharmacy Technician / Inventory Specialist
CVS Pharmacy
02.2013 - 06.2018
Associate of Science in Nursing - Nursing
Delaware County Community College
Bachelor of Science in Nursing - Nursing
Drexel University